@TomDay Are you running Version 9.92.1466020067? Looks like it addressed the following:

Fixed an issue where JSS instances would sometimes crash due to a VPP app installation failing.

TomDay, we started experiencing this issue as well starting on Monday. JAMF Support stated this is an issue on Apple's end and gave me an Apple Care ticket # 1163854473 to reference to. On the phone right now with Apple to confirm.

@dan.snelson I should have been more specific, yes I am on 9.92.1466020067

@james179 Thanks very much, please keep me posted on what you hear, this is killing our laptop distribution for hundreds of new students.

Yep we are having this issue as well. First GSX now this...

Hi all. We're seeing this across multiple JSS's & multiple versions.

Please email your TAM's so they can keep you updated with the issue.

Yeah I just got off with JAMF support. Looks like they might be waiting on Apple.

Hey everyone,

We've currently got a ticket open with Apple about this. Looks like Device VPP for Macs, and User VPP for iPads, is down on their end.

We're encouraging all of our customers with an AppleCare agreement to contact Apple so that they can better gauge the impact. Please reference the following AppleCare ticket: 1163854473

Sorry for the inconvenience :(

-Matthew

@matthew.mitchell Thanks for doing the legwork; AppleCare contacted.

us too :(

we also have the same problem

Here to, any solution on this?

Same issue here - always makes me feel better when its not just me ;-)

I just got off the phone with AppleCare and they confirmed the details posted above based on the '4473 ticket ID, but said the root cause has not yet been identified and no ETA for a fix is available.

I find it concerning that Apple seems to give less and less attention to the Enterprise side of their business.

How can this service be down for 3 days!??!?

As we have the problem as well I would also like to be updated :)

thanks for all the effort

@timlarsen I agree sometimes it feels to good to know your not alone on issues like this.

The package for FCPX get all the way to the end and then fail, fun times, for our end users.

More fun explaining this to them.

@TomDay Yeah i have been having the same issues here in my environment. I wanted to chime in on the thread and we have been experiencing this issue with Final Cut and other apps to.

Hi Guys,

any news about Mac's VPP apps "failed to download" problem?

No news from my side :( Almost a week down ......

This is still broken for us at our site. Has anyone had an update from either Apple or Jamf when this will be fixed.

Chiming in a "me too"

We've been seeing the same issue since ~06/22/2016. About a month ago we started deploying new Macs with device based App Assignments for Pages, Numbers, Keynote, Garageband and iMovie. The Mac App installation was working great until the day I saw this error the first time - hasn't worked since.

Emailing our TAM and Apple engineer with the ticket number.

Thanks

Just called Apple and referenced the ticket # 1163854473. They acknowledged the issue and said it's "likely a server-side issue." Got direct contact info and they'll follow up directly in 48 hours for status update.

I only hear that Apple is working on it with high priority.. Should be fixed soon...

Have no idea what 'soon' means.....

Very disappointed in Apple for having this problem for more that a week.....

(and the lack of feedback from the ticket..)

Checking in to say we are having the same issue.

We are too.

Hey all,

Just wanted to update those of you waiting on VPP issues: we got word that the iPad problems are fixed. The Mac problems still persist.

-Matthew