Ditto here. I've been waiting a few days on Server.app to drop on a couple machines and was told by TAM that it is an Apple issue.

Me too

Glad I found this thread. I was going crazy just trying to deploy iMovie to a user.

Still seems down for Mac OS X App Installs. Same error as in the original post, but working for iOS installations.

latest non news from Apple received late yesterday

"Product Engineering is making every effort to address this in a timely manner. However, I am currently unable to provide a timeline as to when a fix will become available. "

I asked Apple for an update. I received the following back today:

Thank you very much for your email. I can confirm our Apple Engineers are currently working on the issue reported under Case ID 1163854473. We don’t have an ETA for the fix from the Engineers, but if I hear anything I’ll let you know. Have a nice weekend ! Kind Regards, Imre EDU Support Apple Inc., on behalf of Apple Distribution International

Just received the following …

Subject: [1164100726] VPP Apps "Failed to Download" Hi Dan, I appreciate your patience while we have been investigating this behavior on our side and wanted to update you with the latest status. We recently updated the iTunes Store environment and included a fix which we believe should resolve this behavior. If you have access to a system which was experiencing this issue recently and can try to install the VPP app again we would greatly appreciate your feedback on the changes. If you do test the behavior and encounter the issue again, please let me know as soon as possible and I will update our engineering team. Regards, Jeffrey S AppleCare Enterprise Customer Support Engineering

I just received this response

Hello Steven, Thank you very much for providing that extra detail. I have submitted this case to our engineering team for review. While they are reviewing your case, please contact our technical team, Enterprise Support at 866-752-7753. They may have additional troubleshooting steps or a workaround for this issue. I will reach back out to you after our engineers have reviewed this issue. Please let me know if you have any questions or need further assistance. I'm happy to help. Case 1169478787 Best regards, Elliot Apple Inc.

Just confirming that this issue is resolved for me. We did have to delete the old containers of the failed downloads and then restart. After these steps, Apps pushed quickly and seamlessly.

Also, kudos to Apple Enterprise support for assigning a skilled rep who was consistently following up on this issue.

I can also confirm that the issue seems to be fixed from testing today. Hopefully it won't happen again soon.

Hi Everyone! Just to verify, this issue has been resolved, as I have confirmed with Apple. Please reach out to your JAMF Buddy if you are still having issues installing Mac App Store Apps.

@sclark

We did have to delete the old containers of the failed downloads and then restart.

Can you give a tip on how you did this?

@andykang I simply deleted the incomplete downloads that were inn the /Applications folder. VPP continued to fail until we deleted these containers.

As @sclark mentioned, on our test devices that had multiple failed apps, we ran the command below. Not sure if anything else needs to be removed, but this seemed to resolve the issue for us.

rm -R /var/folders/*/*/*/com.apple.appstore/*

Thanks @sclark and @james179

We'll give that a try.

@andykang I would test this on a test device first. We've only had 2 cases where we experienced this issue.

@james179

Same here. We're still testing VPP and this issue hit us just as we were beginning our tests. We haven't had to delete anything on the affected computers yet, as cancelling the install from the computer record in the JSS re-triggered the install. So far so good.

Anyone hear any updates on this? We're still having problems with clients running 10.11.6 and latest iTunes patch.

I've tried clearing caches left in /var/folders/ as someone else suggested, even though they should be cleared on reboot:

#!/bin/sh
find /var/folders/ -name *appstore* -exec rm -rf {} ;
/usr/libexec/xpchelper --rebuild-cache

Every time I run recon, it sees the app isn't there and tries to install again. What's odd is it seems like the JSS "thinks" it's installed until inventory updates again. No failed management commands.

Annoying because we've just paid for a bunch of licenses that we're now unable to deploy using VPP.

@bmodesitt

It was working for us, and then it stopped working again. The only change on our side was updating to the 9.92 maintenance release. My test computer is running 10.11.5.

We are also still seeing this problem...

Wauw.. must say.. a problem which is ongoing for more than 5 weeks...