What is it you say you do here?

>>> Robert Hammen <rhlist1 at hammen.org> 2/24/2011 11:02 AM >>> On Feb 24, 2011, at 9:36 AM, Ernst, Craig S. wrote: > Hi Guys, > > Just a few quick poll questions if you don't mind. > > If you're willing can you answer three questions for me? > > 1) How many Macs do you manage?

We manage around 600 macs.

At job #1? 100 (35 iOS devices currently, expect that to expand) At job #2 as a consultant? Currently 210 Macs at one site, about to expand to another site... > 2) What percentage of your job is dedicated to Mac management?

60% are Mac related issues, including Hardware, packaging, Servers, etc.

Almost 100% (although at job #1 we're down to a 2-man IT shop so if it's technology - Mac/Win/Server/Printer/Network/Telephony/Security, it's our domain) > 3) If you're not dedicated to Mac management what other types of work do > you perform?

15% Windows (I know, but still need to support them )
15% Network 10% other stuff....

cheers

Carmelo Lopez Portilla
ITS EMBL Heidelberg

lopez at embl.de
+49 6221 3878444

Answers below.. but moving to a new job march 28th.. with no mac management.. (I'll be bringing casper in there shortly :))

Regards,
Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |  Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

1) At the moment about 100, very soon expanding to uni-wide 2000.
2) 75%
3) Uni administration and teaching.

//P

---------------------------------------------------------------
Patrik Sonestad
Avdelningsansvarig
Avdelningen för ABM och Bokhistoria
Institutionen för kulturvetenskaper
Lunds universitet
Telefon: 046-2223141, 070-3219074
E-post: Patrik.Sonestad at kultur.lu.se

24 feb 2011 kl. 16.36 skrev Ernst, Craig S.:

1. Currently a little over 110. That will likely double or even triple in the next 6 months.
2. 40-60% of my time depending on the day. Also soon to change with a restructure of our org. I'll be 100% in about 4 weeks.
3. Manage, develop and support IT Service Management tools that our company uses (ie: ITIL disciplines and the tools that support them). Web development (HTML, JS, CSS, etc). -- James Fuller | Technology Application Services | Starbucks Coffee Company

E: jafuller at starbucks.com | V: 206.318.7153

1) 150

2) 90%

3) I'm a 1 man shop, so I do everything related to IT, including change out
printer toner for those that don't know how.

Steve Wood
Director of IT
swood at integer.com

The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
T 214.758.6813 | F 214.758.6901 | C 940.312.2475

1) In the process of setting up management for the Mac's, but less than 100

2) 20% - 30%

3) Microsoft SCCM Administration for package deployment, Windows Updates, and Operating System Deployment for XP / Windows 7 for about 8,500 PC's, Application Virtualization, Application packaging, Group Policy Administration, iOS device management, XServe Management, the application side of our Citrix environment, our internal facing kiosk software, general client/desktop strategy and infrastructure, testing and piloting of new software products, and podcasting pretty soon!

-Mike

1) 350 2) 80%
3) general IT stuff... we are a 4 man crew so we wear a lot of hats here.

My answers below

On Feb 24, 2011, at 10:36 AM, Ernst, Craig S. wrote: Hi Guys, Just a few quick poll questions if you don't mind. If you're willing can you answer three questions for me? 1) How many Macs do you manage?

70 at the moment, but that number grows every month or so.

2) What percentage of your job is dedicated to Mac management?

100%

This is my last week at my shop!!

1) 130
2) 100% ±10
3) The ±10 variant is moving Macs from one room to another... A bit analog
but never-the-less, it's Management!

-Pat Camporeale

Hi Guys,

Just a few quick poll questions if you don't mind.

If you're willing can you answer three questions for me?

1) How many Macs do you manage?

8,000 200 iPads (deploying this week)

2) What percentage of your job is dedicated to Mac management?

95%

3) If you're not dedicated to Mac management what other types of work do
you perform?

Whatever needs help doing

Thanks for participating.

Craig E

1. 4K+ nationally
2. 10-15%
3. Software testing and engineering, project management, security

We are in the process of corralling all the Macs for our agency. Think of
cat herding.

I was reminded that I do iOS device deployment here as well....

1) How many Macs do you manage?
105 (and growing)

2) What percentage of your job is dedicated to Mac management?
30%

3) If you're not dedicated to Mac management what other types of work do you perform? - All Windows 7 - imaging, GPO, Encryption, etc... - SCCM Admin - Tier III support (top level)

I do have to say that there are some Macs we do not manage out of my 8,000. We got directors and other people that have several macs (desktop, laptop, iPad) and they are all stand alone, and run local accounts and since we have no need to manage them they don't get the Casper client and they aren't bound to OD. They are also aware they are solely responsible for their own data.

I also have about 40 Servers running OS X, some in OD, some stand alone

1) How many Macs do you manage?
775 across 3 locations, one out of state

2) What percentage of your job is dedicated to Mac management?
100% in some way or another

3) If you're not dedicated to Mac management what other types of work do
for example, we have mac servers the mac clients connect to (file sharing), etc. It's all "mac support" but it might not all be "desktop break/fix" etc.

Hope that helps!

ben janowski
Senior Macintosh Support Technician
Kohl's Mac Support Team
262.703.1396 | benjamin.janowski at kohls.com

And I'd have to add that even though right now 90% of my time is Mac mgmt
(desktops and servers), I am migrating us over to AD and to ExtremeZ-IP
running on 2008 Server for file sharing, so my percentage will change this
year.

Steve Wood
Director of IT
swood at integer.com

The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
T 214.758.6813 | F 214.758.6901 | C 940.312.2475

1) 15000

2) 90%

3) Windows, Linux server maintenance. Network hardware maintenance.

--

David Kucmierz
Mesquite ISD Technical Services
972.882.5506

On Feb 24, 2011, at 9:36 AM, Ernst, Craig S. wrote: Hi Guys, Just a few quick poll questions if you don't mind. If you're willing can you answer three questions for me? 1) How many Macs do you manage?

At job #1? 100 (35 iOS devices currently, expect that to expand)
At job #2 as a consultant? Currently 210 Macs at one site, about to expand to another site...

2) What percentage of your job is dedicated to Mac management?

Almost 100% (although at job #1 we're down to a 2-man IT shop so if it's technology - Mac/Win/Server/Printer/Network/Telephony/Security, it's our domain)

3) If you're not dedicated to Mac management what other types of work do you perform?

See above.

1.22,000 Macs, 100+ Xserve Casper distribution servers.

2.80%

3.Windows software distribution via GPO or Altiris.

-- Hasaan Herrington
Technical Support II
Information Technology
Anchorage School District
1602 Hillcrest Drive, Anchorage, Alaska, 99517

Hi,

I manage approximately 1500 Macs with more on the way. If by "manage" you
mean image, troubleshoot, repair and support Macs...then about 60 percent of
my job. The other 90 percent is Windows, networks, old servers, printers,
web and general what my end users call tech "magic" (and yes, I can add).

Hope that helps!

Emilia

-- Emilia Treglia
Technology Support Specialist
Scotch Plains Fanwood Schools
667 Westfield Road
Scotch Plains, NJ 07076

908-889-8600 x433

Not wanting to thread hijack, but those of you who run thousands of Macs, can you reply to me and give me a brief on your network infrastructure? I can take answers off the list, so it is not to hijack or spam. I am curious how many VLANS you got, what hardware you run, and how it performs...

1) How many Macs do you manage?

1200

2) What percentage of your job is dedicated to Mac management?

80% Mac management, including repair of Apple hardware and management
of our dozen Xserves.

3) If you're not dedicated to Mac management what other types of work do you perform?

20% projectors, printers, SMART boards, TurningPoint clickers, A/V equipment

Also, whatever else comes up. We all wear many hats around here.

Damien Barrett
System Technician
Montclair Kimberley Academy
Montclair, NJ 07042
973-842-2812
dbarrett at mka.org

I'd love that info as well

Criss Myers

Hi All - this is my first post here, as I'm new to the Casper suite this year with v8, though I've been actively enjoying all the emails for a couple months =)

1) How many Macs do you manage? ~425, with 100 or so more this year, plus mobile devices coming this year - all across a few locations.

2) What percentage of your job is dedicated to Mac management? 85%

3) If you're not dedicated to Mac management what other types of work do
you perform? Aside from the desktop, also manage 10 xServes with a few services (SUS, fileshares, OD, wiki, etc) and xRAID storage. Also some SAN & NAS storage management (NetApp), and Windows servers, VMware, MS SharePoint, etc.

Jon