WHD & JSS

@tanderson][/url checkout the feature request submitted by @rcorbin][/url

http://thwack.solarwinds.com/ideas/3080

Vote it up.

@damienbarrett][/url For us moving to 9 was more important to us then the link to WHD. I didn't want to wait another few months on 8.74. I don't really have any desire to go back. But that all said the discovery tool is important to us as well. Be sure to file a ticket with Solar Winds and also vote up our feature request. If you find anything else in your search please let me know. If we make enough noise about this hopefully they will get a fix together.

http://thwack.solarwinds.com/ideas/3080

I noticed there is also a thread about Web Help Desk alternatives.

https://jamfnation.jamfsoftware.com/discussion.html?id=7880

I filed a ticket with SolarWinds yesterday and have just upvoted the Thwack request.

Now that we've moved to Casper 9, we're not going back. I'll report back if I find any other ticketing systems that integrate with Casper 9.

It would seem to me that JAMF should put some pressure on Solarwinds to remove the advertising about their integration with Casper from their site, since they don't officially support the current major version, or the most recent 8.x minor versions.

Voted up the request as well.

In speaking with an account rep at Jamf it sounded like they are aware of the issue, and are probably willing to do what ever they can to help. But I don't think they can put any kind of pressure on them. Probably wouldn't help anyway. I'm going to sit tight for a bit and see what happens. If Solar Winds can't do something within the next 60 days or so then I probably want to move on anyway. At that point maybe @damienbarrett or someone else will find something better for us to use.

Hey guys,
It's great to see such a lively group! We at Solarwinds are actively working on Casper 9 support and if you are active customer with maintenance you will be notified about RC as soon as it will be ready. I really appreciate you are active on Thwack too and please don't limit it to just Casper 9. If you have any other requests and needs, create feature requests, comment on existing with details why you need it and how you would like have it and vote!
Thanks for being such great community,
Peter
WHD Product Manager at Solarwinds

Hi Peter,

Thanks for the reply to this thread. Great to see a response from Solarwinds. I'm glad to hear the folks at Solarwinds are working on this. I look forward to trying the RC.

I just received email from Solarwinds announcing WHD 12.1 RC with support for Casper 9! Good news.

Hey guys,
yes, we released 12.1 with support for Casper 9. We need your help!

http://thwack.solarwinds.com/community/solarwinds-community/product-blog/blog/2013/12/11/web-help-desk-121-release-candidate-now-available

You can download bits from customer portal and I'd like to encourage you to test and give us feedback. Please use RC forums on Thwack:

http://thwack.solarwinds.com/groups/solarwinds-web-help-desk

Thanks in advance,
Peter, WHD Product Manager

Hi Peter,

Thanks for the posting on this. We will have to give 12.1 a test. Thanks for all your attention to this matter !

Has anyone else downloaded and tested this yet ?

Roger

I am testing now on my dev JSS and WHD. Added permissions to JSS DB. Getting an error when saving the Connection Basics. Changes have been saved - peer not authenticated.

The Database Name field is missing in the Casper 9 Discover Connection. Not sure why. Makes a little more sense why my Casper (pre 9) connection works as far as the authentication goes.

Hey guys,

reason Database Name is missing is that we don't now connect to DB, but we are using Casper API, so you have to use some Casper user to connect, not database user. Please check the tooltips in the UI of Asset Connection configuration.

Hope that helps,
Peter

@peter.kruty][/url Glazed over what was right in front of me. Staring at screen too long. Got it connected and syncing. I prefer using the API hook. The expanded tool tips are a nice feature as is the question mark quick link to documentation.

Thank you!

12.1 seems to be working for me for Casper 9 Computers, however it doesn't seem to sync Casper 9 mobile devices. I don't think that worked with Casper 8 either but I guess I was hopeful it would now with Casper 9.

Hi guys,

we have just released WHD 12.1 RC2, with

• faster Casper 9 synchronization
• new Mac OS X installer package, so now it does not display confusing notification about corrupted package.

You can find the new bits on Solarwinds customer portal under RELEASE CANDIDATES section.

http://customerportal.solarwinds.com

I would love to get your feedback! Feel free to comment on RC forum:
http://thwack.solarwinds.com/groups/solarwinds-web-help-desk

or contact me personally on [peter.kruty@solarwinds.com](peter.kruty@solarwinds.com).

Thanks in advance,
Peter, WHD Product Manager

Wanted to chime in. Peter replied directly to my email plea for help and we've gotten asset syncing straightened out. Happy to report that JSS 9.22 and WHD 12.1.0RC2 are playing well together again. Assets are syncing cleanly and properly. Good work, Peter!

(the solution for me was that I had neglected to select the new "Casper 9" discovery tool and was still trying to use the older "Casper" discovery tool in my WHD asset discovery settings. Also, check your attribute mappings to make sure they are all set the way you want before syncing).

Glad it works! :)

Damien are you finding the RC2 pretty stable in a production environment ?

Peter do you see 12.1 going to a final release soon ?

We have just updated to the 12.1 release version of Web Help Desk. I'm going to set the Casper 9 discovery tool up later today. I take it that I just need to create a user in Casper that has access to the inventory records. Does the Attribute Mapping need to be tweaked ? Or do the stock settings come up fine ?