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Zscaler Uninstall script asking password

  • March 6, 2025
  • 3 replies
  • 634 views

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Hello All

I am trying to Uninstall Zscaler i have script but for Uninstallation it is asking me password as below:
Anyone have workaround for this?

Note: It is not accepting user account password

 

Best answer by daniel_behan

The password being requested is provided by the ZScaler console.  You'd need to obtain the password from whoever your sysadmin for Zscaler is.  I encode my password and pass it into an uninstall script.

#!/bin/sh function removeZscaler () { PWord=`echo 'Your Encoded Password here' | base64 --decode` /bin/sh /Applications/Zscaler/.Uninstaller.sh $PWord } if [ -d "/Applications/Zscaler/Zscaler.app" ]; then removeZscaler else echo "Not Installed" fi

3 replies

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  • Valued Contributor
  • Answer
  • March 6, 2025

The password being requested is provided by the ZScaler console.  You'd need to obtain the password from whoever your sysadmin for Zscaler is.  I encode my password and pass it into an uninstall script.

#!/bin/sh function removeZscaler () { PWord=`echo 'Your Encoded Password here' | base64 --decode` /bin/sh /Applications/Zscaler/.Uninstaller.sh $PWord } if [ -d "/Applications/Zscaler/Zscaler.app" ]; then removeZscaler else echo "Not Installed" fi

AJPinto
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  • Legendary Contributor
  • March 6, 2025

As @daniel_behansuggested you can just delete the zscaler app and then run the zscaler uninstaller. For whatever stupid reason zscaler does not protect its own application with its anti-tamper and the anti-tamper flag is stored within the application. However, the correct way to go about this is to reach out to your Zscaler admin and have them provide you the uninstall password, or the global password if you are looking to script the uninstaller.


Valcovish
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  • Contributor
  • March 10, 2025

There's something called "master password" that you can use to remove the client from any computer.