We would like to request an enhancement to Jamf Self Service / Self Service+ for macOS to provide more dynamic application status and lifecycle management.
The requested functionality is:
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Self Service should automatically detect whether an application is already installed on the Mac.
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Once the application is detected as installed, the Self Service item should automatically change its status from Install to Installed.
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For installed applications, Self Service should also provide a native Remove/Uninstall option without requiring administrators to create a separate uninstall policy, Smart Group, or custom script for each application.
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If the application is removed, Self Service should automatically detect the change and return the application to an Install state.
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Ideally, this status should update dynamically without depending on a full inventory update or
jamf recon.
The expected user experience would be:
Application not installed:
[ Install ]
Application detected as installed:
[ Installed ] [ Remove ]
Application removed:
[ Install ]This would simplify application lifecycle management, reduce the number of separate policies and Smart Groups administrators need to maintain, and provide end users with a clearer and more consistent Self Service experience.
It would be especially useful if this functionality could integrate natively with Jamf App Installers / App Catalog, allowing Jamf to use its existing application detection information to automatically manage the Install, Installed, and Remove states.