Hello Jamf Friends!
We have an opening for a Help Desk Support Tech at our K-12 school in Brooklyn, NY.
Competencies:
- Good understanding of computer systems, mobile devices, data and voice networking
- Ability to maintain professional demeanor under stress
- Maintain the approach of a life-long learner, eager to grow and able to learn independently by reading documentation as well as finding and using online resources
Experience:
- Proven experience as a help desk technician or other customer support role, including the management of tickets in a support ticketing system. (JIRA Service Management or similar.)
Preferred experience:
- Experience supporting classroom AV systems and users
- Experience with JAMF Pro MDM for MacOS laptop & iOS mobile device management