Role: EUC/Service Desk Engineer (Executive Support - Mac / Jamf exp)
Location: Dublin CA (100% onsite
Job Description:
- Desktop Support (Windows / Mac) – Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices
- Ticket Management / Escalations (Incident & Request) – Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.
- AD and Exchange Provisioning – Maintains users, groups, and DLs
- File & Print Management – Provisioning and troubleshooting
- Hardware and Software Deployment – Desktop and laptop imaging and software deployment.
- Mobile Device Support – Managing Apple, Android, and other mobile devices
- Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)
- IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.
