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Question

How to Add a system app to self service on iOS?

  • December 7, 2023
  • 1 reply
  • 37 views
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I am able to add the Apple clock app to self service, but because I cannot assign a license to it, it won’t download on the managed iPads.

I tried “buying” licenses from Apple School Manager, but I can’t get licenses for a system app.

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    1 reply

    Bol
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    • Bol
    • Contributor
    • December 7, 2023

    You can’t sorry, assigning this type of app to a device in mdm will trigger a flow of prompting a user to sign into an individual App Store account to transfer a license.

     

    See this thread here and my response, I’ll paste part of my results below;

    https://community.jamf.com/t5/jamf-pro/do-default-apps-require-an-abm-purchase/m-p/297989/highlight/true#M263395

    Bundle IDs for native iPhone and iPad apps

     


    I created the app manually and was shown the following;

     


    Note that assigning to device gave the same result, pointing the end user to the app store;

     

    And on the device I was prompted to sign into the app store / sign up to the app store to install an app (that generic pop up that usually means Jamf isn't licensed for an app) ending in this;

     

     

     


    Configurator. 

     

    I'm pretty sure those apps need to be assigned to an individual app store account or if not, wipe to restore the stock image.

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