A few of out Macs are experiencing an issue with Jamf Connect's menu hanging. If I try to force quit it, the menu loads again and hangs after a few seconds. The logs reveal that there might be an issue with the keychain.
| 2021-10-10 11:33:31.214 E authorizationhosthelper.x86_64[43766:2f76fd] [com.jamf.connect.login:KeychainAdd] Unable to create item. Error: Optional(The specified item already exists in the keychain.) 2021-10-10 11:33:31.224 E authorizationhosthelper.x86_64[43766:2f76fd] [com.jamf.connect.login:KeychainAdd] Unable to create new keychain item. Error: Optional(The specified item already exists in the keychain.) 2021-10-11 09:17:14.365 E SecurityAgentHelper-x86_64[53762:319910] [com.jamf.connect.login:OpenDirectory] ODError while finding local users: The operation couldn’t be completed. (Foundation._GenericObjCError error 0.). 2021-10-11 09:17:50.321 E authorizationhosthelper.x86_64[66803:34464e] [com.jamf.connect.login:KeychainAdd] Unable to create item. Error: Optional(The specified item already exists in the keychain.) 2021-10-11 09:17:50.332 E authorizationhosthelper.x86_64[66803:34464e] [com.jamf.connect.login:KeychainAdd] Unable to create new keychain item. Error: Optional(The specified item already exists in the keychain.) |
However, it is not consistent across all of our Macs. Is the error above normal?
Also, I have had a mixed experience with manually deleting the Jamf Connect keychain entry. or the entire local keychain. I found that delete the keychain entry/local keychain fixes the Jamf Connect menu hanging or completely prevents a user from being able to login. in the latter, the user is able to use their credentials to login followed by a never ending Jamf Connect loading screen.
To make matters worst, users are now reporting that the Jamf Connect menu hang are forcing them to restart their computers if they go to sleep. Is anyone experiencing this? I already created a support ticket but so far I have not received a straight answer.
