Jamf Connect Pop-up that is grayed out and doesnt go away

[kprimm]

I have a user who is encountering a Jamf Connect window that will not go away.  There is no option to exit out of the window, it is also grayed out so he cannot enter any credentials.  I searched the forum for similar issues but couldn't find anything.  Has anyone encountered this?  I confirmed he is in the AD security group for Jamf Connect, and he is the first user to run into the issue.  Any advice is greatly appreciated!

Thanks, 

Kerry

[Danolman · Accepted solution]

We recently implemented Jamf Connect and I noticed something similar when my trial expired. Does this user have the proper license config profile?