Jamf Connect - User lost local password, what are our options?

[patagbura]

So we have a user who lost her local password, and it's now out of sync with the online account.

What are our options?

[Flaurian]

@patagbura 

What about the Personal Recovery Key to reset the password? I mean afterward, u can re-sync the password with a second reset and update via jamf connect. 

[junjishimazaki]

You can guide the user to boot the mac to recovery mode and reset the password that route.