Jamf activation Locked resetpassword command did not work.

mjoravec
New Contributor

We recently had an employee leave the company and we received their machine, unfortunately we do not have his password. I booted the Macbook Air M1, into recovery mode went into terminal and performed the resetpassword command it de-activated the mac and reset the password to the new password. I rebooted the macbook and it brought up the activation windows and asked me to select the account for i know the admin password for and I entered the password that I used when I performed the resetpassword command and it does not work.  Is there another way to bypass this because of now i cannot get into the machine at all without doing the erase mac option and we would like to try and get any data off of the macbook.

 

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