"Computer is enrolled using PreStage" notification not working

New Contributor II

hi there,


I enabled the notification for my account which has my email. I enrolled a laptop twice and it went through prestage imaging/ enrolling. However it's been more than an hour since it enrolled and still no email. Wondering if anyone has thoughts? 


Valued Contributor II

have this option on.. and never seen an email.. at a guess... its a PI ?  worked around it with smart group email. 

Valued Contributor

Did you configure the SMTP setting in your Jamf Pro? Without it, you won't be receiving email notifications. You can follow this guide.


Contributor II

Based on reading the admin guide, I think "Computer is enrolled using PreStage" is supposed to be something like " computer fails to enroll", per https://learn.jamf.com/bundle/jamf-pro-documentation-10.44.0/page/Email_Notifications.html

Not that I've ever seen an email for this or for failure to enrol, for that I have scripts and packages that tell me that, but never Jamf itself telling me one way or the other that an enrolment failed or succeeded.