Hey Max,
Thanks for reaching out and reporting this behavior. To start, it would be important to call out the documentation that notes that Jamf Now Mac Management Requirements document mentions the following:
"Jamf Now can only fully communicate with one local account per Mac. The local account used to enroll will be the account managed by Jamf Now. For any Auto-Enrolled Mac, this will most likely be the account created during the Setup Assistant."
This is mainly the case for User Level profiles (such as WiFi, Web Clips, and Email) that only the local user account used to enroll will have access to.
There are other aspects of Jamf Now management that sync across all local user accounts such as App Deployment. I am curious whether Self Service can fall under this category since the App is available across all user account. I have created a ticket for the Jamf Now development team to investigate on why Self Service cannot sync with Jamf Now on secondary user accounts. In the meantime though, it seems like Self Service is limited to the local user account used to enroll into Jamf Now.
Hopefully this helps!
@chaz
