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Question

10.11.6 - "AirDrop" from Share menu missing

  • December 16, 2016
  • 3 replies
  • 12 views
georgecm12
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A user pointed out to me today that she was at some point in the past able to select AirDrop from the sharing menu, but that the option is no longer there on her computer. I looked at the Extensions preference pane, at the Share Menu section, and the only options listed there are Reminders, Messages, Notes, and OneNote.

I found the following technote which seemed to describe the problem:
https://support.apple.com/en-us/HT203129
However, following the instruction listed there did not seem to produce any changes.

To my knowledge, this isn't anything I intentionally did.

Any ideas?

    3 replies

    bentoms
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    • bentoms
    • Hall of Fame
    • December 17, 2016

    @georgecm12 there are a few profiles that can block AirDrop. Have a look at any restrictions profiles you have.

    georgecm12
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    • georgecm12
    • Author
    • Valued Contributor
    • December 17, 2016

    Oh, sorry - AirDrop works. They can open the AirDrop window and do a drag and drop onto the remote AirDrop device.

    It's only the share menu item that is missing. (That is, right click on the file and select Share. They claim AirDrop used to be there at some point, but isn't there now.)

    C
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    • cboatwright
    • Contributor
    • February 14, 2017

    If you have configured any Configuration Profiles that include a Restriction payload then you may have inadvertently turned off a lot of the Sharing Service options for your user(s). Leaving these unchecked when a Restriction payload applies uses the JAMF/Apple logic that you want to disable everything...

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