I am experiensing an issue deploying macOS 10.14.3 Combo Update via Self Service.
Business as usual - downloaded "macOSUpdCombo10.14.3.dmg" from Apple, added "macOSUpdCombo10.14.3.pkg" to Jamf Admin, indexed, created simple policy, made installation available in Self Service. As testing and trying to install, installation is not happening, log shows an error:
Installation failed. The installer reported: installer: Cannot install on volume / because it is disabled.
installer: This volume does not meet the requirements for this update.
What do I do wrong? Is anything should be set differently with latest Mojave update deployment? Your advice is highly appreciated!
I heard this is a known issue where only certain builds of macOS passes their validation check (and others don't). Software Update works, but Apple needs to update logic in their Combo Update package.
The other option involves deconstructing the package and adding validation for other builds, but I'm not getting into that business personally.
It's possible that the Self Service policy is doing a traditional restart when that update might really need shutdown-with-an-automatic-startup. I am very roughly summarizing and interpreting what others have been discussing on Slack. I suspect Jamf may need to add support for the "-R" option that Apple added to the softwareupdate command.
I have the same issue with patch management policy to update to 10.14.3
For me it worked fine, also rebooted the Mac automatically. I was on 10.14.2
For a colleague, same HW model, who was on 10.14.1, the update did not work:
Executing Patch Policy macOS
Verifying package integrity...
installer: Cannot install on volume / because it is disabled. installer: This volume does not meet the requirements for this update.
@SGill Thank you for URL!
Yes, it was slightly deferent in size than one I downloaded, and build date was 2 week after.
But seems like it does not fix the issue. Deploying, still get the error in log:
Installation failed. The installer reported: installer: Package name is macOS 10.14.3 Update
installer: Upgrading at base path /
installer: The upgrade failed.
@mhasman Sorry that didn't fix it, but overall you might want to consider retiring the non-local usage of the Apple Combo updaters, both in a policy, and in any Self-Service portal. There have been so many recent changes with what is required for an Apple update to succeed (ie shutdown instead of restart, etc), that is largely better handled by the softwareupdate command set, and the Apple App Store installers. I manage many macs here, and haven't used the combo updaters in years.
My first day of test macOS Mojave 10.14.3 combo update. It fails for me too. I am using the same copy of macOSUpdCombo10.14.3.pkg to update my Mac at home. This was successful on a 2013 Macbook Air and a 2016 Macbook. But when uploaded to our JAMF Pro v10.8, Macbooks in our office install fails via Self Service.
Are we sure it is the macOSUpdCombo10.14.3.pkg that is causing issue? Or something to do with JAMF Pro version? Maybe I need to upgrade JAMF Pro again to make Mojave 10.14.3 combo update work?
I tested that one:
softwareupdate -i -a --restart
What I do not like is each Mac is going to download update from outside instead of using internal distribution point, and that I can not caching the image. When installer is bigger that 1GB, I prefer to cache it in background first, then make the policy available to make sure it installs anyway as package is already present locally.
Interestingly, I have a Mac Mini 2018 which arrived with 10.14.0 and I couldn't for the life of me get it updated to 10.14.1, 10.14.2 or 10.14.3 using any of the delta or combo packages at https://support.apple.com/downloads
I ended up grabbing the latest installer from the App Store and installing that, as our NetSUS is currently down with disk space issues!