10.27.0 Self Service Branding Header does not work for Company Branding

RedWings
Contributor

This is a small issue, but how 10.27.0 handles the Self Service Branding Header is not ideal for any company branding. Resizing the Self Service window distorts any image you have there. Not sure how this made it out of QA.

16 REPLIES 16

jimmy-swings
Contributor II

I want the old one back...

Alyoung
New Contributor III

1000% agree with this. Not ideal at all especially when your background is of an actual object or a person/thing as opposed to just a random pattern or solid color/gradiant.

lee_stanford
New Contributor II

Glad to see I'm not the only one with this issue. It's bumming my marketing team out.

scottb
Valued Contributor III

Branding needs a real overhaul. As in, things like unique branding for Sites or other criteria as many companies now have multiple logos and it's too limited as-is...

cwaldrip
Valued Contributor

I like the new layout in general, and not having any categories makes life so much easier (facepalm, sarcasm). But yeah, our branding doesn't look so nice when the user eventually resizes the Self Service window and the image gets stretched out of it's 2.98:1 aspect ratio... Yuck!

ladygreyjedi
New Contributor III

I turned off the branding header image. The stretching makes no sense, when it shouldn't be difficult to just clip the image based on the window size.

sdamiano
Contributor

https://www.jamf.com/jamf-nation/feature-requests/10177/revert-self-service-s-design-to-the-10-26-version

Please vote!

darthmaverick
New Contributor III

Its "stretching" because its not responsive to image size. This should be a easy bug to fix.

oli
New Contributor II

If Jamf could change to scale the branding header proportional instead of streching or compressing it's width, it would be okay for me.

j_meister
Contributor

Having the same problems with the macOS Self Service Store banner, too.

drioux
Contributor

I think I have figured out the problem. I think whoever put the specs into the template for the default macOS branding header may have made a typo.

The specs given are 335x1000

I went forward assuming that it was 2, not a 1.

My specs are now 335 x 2000

This shows my photoshop document in the background and my Self Service in the foreground, so you can see that the distortion is gone.

So I say "TYPO - It should be 2000 pixels wide, not 1000"
0e1cc920ebeb40668c81651a772babf8

fredrik_virding
Contributor

@drioux I tried the 335 x 2000, and if Self Service is opened, and in its default size, it seems fine. However, once someone puts it in full screen or starts resizing it, it scales horribly.

drioux
Contributor

Interesting, it does scale horribly. It seems tied to the dimension instead of being free floating or scaling properly

drioux
Contributor

I do have a case open on this issue, and have given them this additional info. They have confirmed they are seeing the same thing, and the sizes appear to work also.

...getting closer

donmontalvo
Esteemed Contributor II

Curious if this is still an issue with 10.33? There's a "branding" fix listed, though it mentions "icon".

https://docs.jamf.com/10.33.0/jamf-pro/release-notes/Resolved_Issues.html

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https://donmontalvo.com

donmontalvo
Esteemed Contributor II

We updated from 10.26.2 to 10.29.2 to 10.32.2 yesterday.

I saved a Full Summary before the update, and after the first update, and after the second update.

These lines disappeared after the first update:

DonM - 2021-10-20 at 6.19.44 PM.png

Do we get a t-shirt? 🙂

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https://donmontalvo.com