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Question

9.81 Device App Updates causes apps to crash upon app software update

  • October 15, 2015
  • 34 replies
  • 127 views

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34 replies

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  • New Contributor
  • March 10, 2016

We are having the same issues with our deployment.

we are still waiting on JAMF to come out with a solution.

We are running 9.8.2 with iOS 9.2.1.


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Was hoping that the release to 9.9.1 would resolve this issue. Has anybody heard from JAMF about it lately?


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  • Author
  • Contributor
  • April 14, 2016

Apparently this might have been more of an iOS bug then a JSS bug. iOS 9.3 along with Casper 9.9 seems to have solved the problem. I have turned on the autoupdate feature back on for iOS apps on the JSS and things seem to be working fine now. It only took six months to solve!

From the 9.9 release notes whch include these bug fixes:

[D-009790] The JSS no longer fails to update an app on a device via the Automatically update app setting if the app was distributed with a device-based VPP assignment.
[D-009792] Clicking the Force Update button no longer fails to update an app that failed to update automatically and causes the app to quit unexpectedly requiring the app to be installed again.


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  • Valued Contributor
  • April 14, 2016

We recently updated to 9.9 and just today updated to 9.9.1. Last night I ticked the box to "Auto Update all App Store Apps". I took note of five specific apps and it does appear that all their versions have been updated. I also checked a client iPad and the apps that were installed did appear to be updated. So it looks positive at a first glance.

We're still having some issues with flashing apps, but that may not be related...or it may, who knows!


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  • New Contributor
  • April 14, 2016

Just curious, were the clients updated to 9.3? Or was it just a bug in the JSS and anything 9.x is safe? I just want to be super sure that I'm not going to nuke a bunch of clients on iOS 9.1 or iOS 9.2 if I turn this back on. It broke a lot of apps before we realized this was the issue when we initially turned it on.


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  • Author
  • Contributor
  • April 14, 2016

This is from the iOS 9.3 release notes:

9.3 Release Notes

Enterprise bug fixes:
-Resolves an issue that could prevent some VPP purchased apps from launching after being updated


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  • Author
  • Contributor
  • May 4, 2016

Ran back into this issue today with our eBackpack app. About 20 out of 89 iPads running iOS 9.3.1 did not update properly and caused the app to crash upon launch.


cdenesha
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  • Honored Contributor
  • May 5, 2016

@smurphyusd346 That is not a good sign! Since it was an iOS bug, is it possible for you to contact Apple Support and give them the details?


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  • Honored Contributor
  • September 13, 2017

Is anyone else still experiencing this issue? Setup some more iPads this year that are experiencing this. It's been around for quite a long time and thought it was fixed.