Adobe CC 2018 fails on prod but not dev

[allanp81]

I have tried building multiple packages for CC 2018 and they all work fine on our dev environment but they all seem to fail on our prod environment. Both environments are 10.4.1 and workflows are identical as best as I can tell.

I can see from the logs where it attemps to install:

Wed Jun 20 13:14:22 mstprtb5005-temp jamf[5978]: Installing CC Apps Mac 20-06-2018_Install.pkg.zip... Wed Jun 20 13:14:25 mstprtb5005-temp jamf[5978]: Installation failed. The installer reported: installer: Package name is CC Apps Mac 20-06-2018 installer: Installing at base path / installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

If I cross reference this against the install.log, it seems to be failing when launching the deployment manager:

2018-06-20 13:14:23+01 mstprtb5005-temp deleted[6256]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=9987=0x2703 expectedThread=12035=0x2f03 2018-06-20 13:14:23+01 mstprtb5005-temp deleted[6256]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=9987=0x2703 expectedThread=12035=0x2f03 2018-06-20 13:14:23+01 mstprtb5005-temp deleted[6256]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=9987=0x2703 expectedThread=12035=0x2f03 2018-06-20 13:14:23+01 mstprtb5005-temp system_installd[6259]: installd: Starting 2018-06-20 13:14:23+01 mstprtb5005-temp system_installd[6259]: installd: uid=0, euid=0 2018-06-20 13:14:23+01 mstprtb5005-temp system_installd[6259]: PackageKit: Install sandbox purging reclaimed Zero KB 2018-06-20 13:14:23+01 mstprtb5005-temp deleted[6256]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=22019=0x5603 expectedThread=12035=0x2f03 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Referenced component packages (1) trustLevel=100 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: -[IFPKGDerivedDocument sortedPackageLocations]: result = ( "file://localhost" ) 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Application%20Support/JAMF/Downloads/CC%20Apps%20Mac%2020-06-2018_Install.pkg.unzip/CC%20Apps%20Mac%2020-06-2018_Install.pkg 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Set authorization level to root for session 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Administrator authorization granted. 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Will use PK session 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Using authorization level of root for IFPKInstallElement 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Starting installation: 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Configuring volume "Macintosh HD" 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Preparing disk for local booted install. 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Free space on "Macintosh HD": 185.03 GB (185026609152 bytes). 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.6243Yiclmi" 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: IFPKInstallElement (1 packages) 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: PackageKit: Adding client PKInstallDaemonClient pid=6243, uid=0 (/usr/sbin/installer) 2018-06-20 13:14:23+01 mstprtb5005-temp installer[6243]: PackageKit: Enqueuing install with framework-specified quality of service (utility) 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: PackageKit: ----- Begin install ----- 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: PackageKit: request=PKInstallRequest <1 packages, destination=/> 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: PackageKit: packages=( "PKJaguarPackage <id=com.adobe.Enterprise.install.03993854-A0BF-4F4F-91A7-4731610C115A, version=1, url=file://localhost/Library/Application%20Support/JAMF/Downloads/CC%20Apps%20Mac%2020-06-2018_Install.pkg.unzip/CC%20Apps%20Mac%2020-06-2018_Install.pkg>" ) 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: PackageKit: Extracting file://localhost/Library/Application%20Support/JAMF/Downloads/CC%20Apps%20Mac%2020-06-2018_Install.pkg.unzip/CC%20Apps%20Mac%2020-06-2018_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/C3679F30-A223-4F5A-B9A8-BA15AD6668CE.activeSandbox/Root, uid=0) 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: PackageKit: prevent user idle system sleep 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: PackageKit: suspending backupd 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: PackageKit: Executing script "./preinstall" in /Library/Application Support/JAMF/Downloads/CC Apps Mac 20-06-2018_Install.pkg.unzip/CC Apps Mac 20-06-2018_Install.pkg/Contents/Resources 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: ./preinstall: CCP Package Installer : preinstall launched... 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: ./preinstall: The language set is 2018-06-20 13:14:23+01 mstprtb5005-temp install_monitor[6269]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: ./preinstall: CCP Package Installer : Working directory is /Library/Application Support/JAMF/Downloads/CC Apps Mac 20-06-2018_Install.pkg.unzip/CC Apps Mac 20-06-2018_Install.pkg/Contents/Resources 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: ./preinstall: 2018-06-20 13:14:23.444 defaults[6284:22559] 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: ./preinstall: The domain/default pair of (/Library/Application Support/JAMF/Downloads/CC Apps Mac 20-06-2018_Install.pkg.unzip/CC Apps Mac 20-06-2018_Install.pkg/Contents/Resources/../Info, InstallLanguage) does not exist 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: ./preinstall: CCP Package Installer : InstallLanguage specified in Info.plist in preinstall...() 2018-06-20 13:14:23+01 mstprtb5005-temp installd[4615]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager... 2018-06-20 13:14:24+01 mstprtb5005-temp installd[4615]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (81) 2018-06-20 13:14:24+01 mstprtb5005-temp installd[4615]: ./preinstall: CCP Package Installer : Exit ... 2018-06-20 13:14:24+01 mstprtb5005-temp install_monitor[6269]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr 2018-06-20 13:14:25+01 mstprtb5005-temp installd[4615]: PackageKit: releasing backupd 2018-06-20 13:14:25+01 mstprtb5005-temp installd[4615]: PackageKit: allow user idle system sleep 2018-06-20 13:14:25+01 mstprtb5005-temp installd[4615]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “CC Apps Mac 20-06-2018_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Library/Application%20Support/JAMF/Downloads/CC%20Apps%20Mac%2020-06-2018_Install.pkg.unzip/CC%20Apps%20Mac%2020-06-2018_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.03993854-A0BF-4F4F-91A7-4731610C115A, NSLocalizedDescription=An error occurred while running scripts from the package “CC Apps Mac 20-06-2018_Install.pkg”.} { NSFilePath = "./preinstall"; NSLocalizedDescription = "An error occurred while running scripts from the package U201cCC Apps Mac 20-06-2018_Install.pkgU201d."; NSURL = "file://localhost/Library/Application%20Support/JAMF/Downloads/CC%20Apps%20Mac%2020-06-2018_Install.pkg.unzip/CC%20Apps%20Mac%2020-06-2018_Install.pkg"; PKInstallPackageIdentifier = "com.adobe.Enterprise.install.03993854-A0BF-4F4F-91A7-4731610C115A"; } 2018-06-20 13:14:25+01 mstprtb5005-temp installd[4615]: PackageKit: Running idle tasks 2018-06-20 13:14:25+01 mstprtb5005-temp installer[6243]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “CC Apps Mac 20-06-2018_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Library/Application%20Support/JAMF/Downloads/CC%20Apps%20Mac%2020-06-2018_Install.pkg.unzip/CC%20Apps%20Mac%2020-06-2018_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.03993854-A0BF-4F4F-91A7-4731610C115A, NSLocalizedDescription=An error occurred while running scripts from the package “CC Apps Mac 20-06-2018_Install.pkg”.} 2018-06-20 13:14:25+01 mstprtb5005-temp installd[4615]: PackageKit: Removing client PKInstallDaemonClient pid=6243, uid=0 (/usr/sbin/installer) 2018-06-20 13:14:25+01 mstprtb5005-temp installd[4615]: PackageKit: Done with sandbox removals 2018-06-20 13:14:25+01 mstprtb5005-temp installer[6243]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

I've tried moving it about in the priority as I found a page on Adobe's webiste that suggested error 81 is caused by another Adobe install running (there can't be).

Has anyone seen this issue or have even the slightest inkling as to what the issue? I'm literally pulling out what's left of my hair!

[djdavetrouble]

I used to see those errors, usually there was an issue with some adobe service already running. Do you get those errors if you install on a freshly rebooted machine that is sitting at the loginwindow?

[allanp81]

@djdavetrouble Nope, it installs fine if I install manually or via self service or policy or remote etc. It only seems to fail during the imaging process. I can't see how the mac could be running any other Adobe services at the point it tries to install as it's the first thing that's set to be installed following the initial restart after running through Jamf Imaging.

I've been through the workflows in dev and prod and they literally are identical so I'm stumped.

[allanp81]

I think I have solved this, although I can't explain why. I was using a script someone had posted to fix the imaging black screen with High Sierra. The script is in dev and prod and obviously identical but it seemed to break the CC install on our prod environment. I've removed it and it's now working ok.