Skip to main content
Question

Adobe CS5 Design Standard Package Install

  • November 18, 2010
  • 4 replies
  • 30 views
A
  • Anonymous

Has anyone out there successfully created a CS5 Adobe Design Standard Suite package? I have tried a hand full of times and the package is created fine. When I install or push the package to a system I get the bellow error when trying to launch the app. I checked the Adobe support site but didn't see anything regarding Error: 5.

Configuration Error

Please uninstall and reinstall the product

If this problem still occurs, please contact Adobe
Technical Support for help, and mention the error
Code shown at the bottom of this screen.

Error 5

http://ww.adobe.com/support.

Thanks,

chris MICHAEL

I.T.
"Abs are made in the kitchen, NOT in the gym!"

![external image link](attachments/f098df034397429d804b6300a50c1949)
![external image link](attachments/b7d8f1e60937458cb484314aeaec6f45)
![external image link](attachments/da505201e9da4dfbaf8391278f9d0e0e)

    4 replies

    J
    Forum|alt.badge.img+5
    • Janowski
    • Contributor
    • November 18, 2010

    Any of the ambiguous "configuration error"s I've gotten from Adobe in the past have been licensing related.
    Do you have a previous creative suite already on any of these machines?

    I would suggest taking a blank machine. Installing CS5 from disc. Launch it and stuff to make sure it's good. Then grab the licensing files and try to apply them after your existing CS5 Design Standard Package is deployed. (either manually or via another package).

    If that works, I'd update your package with these fresh files and try re-deploying.

    Package up

    /Library/Application Support/Adobe/Adobe PCD
    /Library/Application Support/Adobe/backup
    /Library/Application Support/Adobe/caps

    ^ if the contents of any one of those three folders get out of sync, your install seems to get cranky.

    hope it helps!

    ben janowski
    Senior Macintosh Support Technician
    Kohl's Mac Support Team
    262.703.1396 | benjamin.janowski at kohls.com

    ![external image link](attachments/04a05f49024e4b27b093863e31e77b33)
    ![external image link](attachments/2bcbd2b27bf0476abaeda5434fb26250)
    ![external image link](attachments/8c89dfccf7e5469ab0044d0a45546a63)

    A
    • Anonymous
    • November 18, 2010

    Thanks for the input Ben. I will give that a shot and see if it resolves the issue. The two machines I tested it on had the older CS4 Suite installed as well. Im going to try removing the old sweet and pushing the package too.

    Thanks,

    chris MICHAEL

    I.T.
    "There are 10 kinds of people in the world: Those who understand binary and those who don't..."

    ![external image link](attachments/cd473bf5cf9445e19faf724d9b049bb0)
    ![external image link](attachments/79f09cc8435b4587bd409d8a2e914ccd)
    ![external image link](attachments/065515aa078a4fd7b39ea3faf5b0207f)
    ![external image link](attachments/b999328b19864b95bbdbfcad939c9d12)
    ![external image link](attachments/1bd8c0806db8431a9efe45943a4b7b96)
    ![external image link](attachments/f146d83b6c664dbc97e2672a3378d94d)

    donmontalvo
    Forum|alt.badge.img+36
    • donmontalvo
    • Hall of Fame
    • November 18, 2010

    Try getting this folder out of the way and re-pushing the pkg:

    zip -R /Library/ColorSync/Profiles_BKP.zip /Library/ColorSync/Profiles

    A few of us had the same issue with AAMEE, the above fixed it. An Adobe engineer explained the pkg fails because the subdirectories of the folder we're moving out of the way has real folders instead of aliases. The pkg will recreated the folder and the profiles in it, so no issue in moving it out of the way for the install to run.

    Don

    --https://donmontalvo.com
    A
    • Anonymous
    • November 18, 2010

    IT looks like the issue I was having had to do with these below three folders not being captured in the snapshot. I took them from the original install and added them to the pkg and recreated it. Now the applications are launching correctly.

    /Library/Application Support/Adobe/Adobe PCD
    /Library/Application Support/Adobe/backup
    /Library/Application Support/Adobe/cap

    Thanks,

    chris MICHAEL

    I.T.
    "Advice is free, but the right answer will cost you plenty."

    ![external image link](attachments/2c3bb14f650e40d0986f9d682fac8283)
    ![external image link](attachments/1c2ab2e6f776447b84ae3764e9a49bdb)
    ![external image link](attachments/940ef2dd6b4a4ba7bdac10c276d58afc)

    Terms & ConditionsCookie settingsAccessibility statement