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Question

App "stuck" in Self Service

  • August 11, 2014
  • 9 replies
  • 64 views
S
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I apologize in advance if this issue has been dealt with in a different discussion.

I'm running JSS 9.4.rc3 and have an iPad with an app "stuck" in Self-Service. The progress indicator spins but the app doesn't get installed. I've removed the device from the app scope, even un-enrolled the device and re-enrolled it, but when I put it back into the scope for the app I get the same behavior. I've even tried using a different Apple ID, which fixed an installation issue with a couple of apps acquired directly from the App Store. If anyone can provide a suggestion as to how to correct his problem I would be grateful.

Thanks,

Steve

9 replies

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  • landerson
  • New Contributor
  • August 31, 2014

I'm having the same issue, I've un-enrolled the device. So close but frustrated as the app pushed out successfully to one iPad. I'm thinking it has something to do with the fact that I had two ipads with the same name. I've renamed the device and still no luck.

J
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  • Johnny_Kim
  • Contributor
  • September 2, 2014

I've had a similar issue with OS X 10.9.4 with JSS 9.31.

chlaird
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  • chlaird
  • Contributor
  • September 2, 2014

I've seen it on dozens of devices. No idea what causes it, but it's a major problem. The only workaround we've seen is to go into the JSS, find the ipad in mobile devices, and (i think I have this right) go to the History tab, then Apps, then Pending, and clear them.

When you have 50 devices doing it at once, it takes forever. Completely unacceptable, but like I said, major problem.

J
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  • landerson
  • New Contributor
  • September 2, 2014

I finally cleared out the pending, it helped. I don't have a good workflow yet for pushing out apps.

T
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  • tadholyfamily
  • New Contributor
  • September 2, 2014

Posted a relevant feature request for a clear all pending button. https://jamfnation.jamfsoftware.com/featureRequest.html?id=2555

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  • landerson
  • New Contributor
  • September 29, 2014

It's working, thanks for the information!!!

C
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  • cdenesha
  • Honored Contributor
  • December 6, 2014

I just created an FR to do it automatically: https://jamfnation.jamfsoftware.com/featureRequest.html?id=2953

D
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  • dsitter
  • New Contributor
  • February 3, 2015

I've got purchased VPP apps stuck in pending. I clear out the orders in jss and then they change to Install. I click on those and then they just go back to pending. Any suggestions?

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  • cdenesha
  • Honored Contributor
  • February 3, 2015

I assume it is working for some iPads and not others?

When looking at the user assigned to the iPad, does it show True that 'the device assigned to the user is logged in to iTunes with the Apple ID that was used to register with VPP'?

What iOS version is installed on the iPads in question? Are they Supervised? Do you have one in front of you when you test it? If so, do you see any prompts pop up or partial/stuck installs?

thanks,

chris

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