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App Store Images not loading

  • April 6, 2016
  • 5 replies
  • 25 views

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Our network team have made some changes to the Palo Alto and now Mac App Store images aren't loading.

All we get are placeholders

They've allowed the 17.0.0.0/8 range but it appears that the images are hosted elsewhere.

Does anyone know what else we need to unblock to resolve?

Thanks

Al

Best answer by al_platt

As suspected, the apps themselves and text are hosted with Apple but the images are still using Akamai.

5 replies

davidacland
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  • Valued Contributor
  • April 6, 2016

Not sure, but wire shark would tell you if you run it on a Mac while launching the App Store.


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  • Author
  • Contributor
  • April 7, 2016

Thanks David, that was my next step, thought i'd ask the nation first though!


Forum|alt.badge.img+8
  • Author
  • Contributor
  • Answer
  • April 7, 2016

As suspected, the apps themselves and text are hosted with Apple but the images are still using Akamai.


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  • New Contributor
  • April 15, 2016

Hi, please can you advise how to fix it. Have exactly the same problem as you above, however, when connecting via ethernet, all images load. I can see the images are hosted at http://a1.mzstatic.com...


davidacland
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  • Valued Contributor
  • April 15, 2016

@dnx im assuming you will have different web filtering and/or firewall rules in place in wireless and wired connections.

You will need to look at the rules that are set up and change them to allow the traffic.