I have one student out of two thousand whose iPad has decided to delete Self Service and several other apps from the iPad randomly. When I check the history of the iPad there is no record of the apps being deleted. I have switched the student to a different iPad and have the same problem.
Now, I know what you are thinking. The student must be deleting the apps herself. I haven't ruled that out, but she and the teacher both swear that she is not deleting the apps. If she was deleting them, wouldn't that should up in the history in Jamf Pro? I have also prevented app deletion on her iPad. Yet the apps keep disappearing. It seems that they reinstall when the iPad checks in.
The iPad is a 7th gen iPad running iOS 14.3. iPads are tied to users through LDAP and we use Smart Groups to determine app scopes. Self Service is assigned to all users and devices. I have never run into this issue before and not being able to solve is driving me insane.
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If she was deleting them, wouldn't that should up in the history in Jamf Pro?
Not reported in Pro, but Jamf School does flag app deletions by the users. If the app were removed by a scope change or tapping remove in SS then it would be recorded in the management history.
What about other management aspects of the device i.e. are config profiles tied to the same smart group the apps are? If the app deletion setting was enabled before this issue cropped up then you have some ldap gremlins or she may be monkeying with the date and time. I'd dig into whether she's dropping off your smart groups.
Currently facing this issue, was there any solution?
Does the app scope have any exclusions of static or smart groups?
Are there profiles that can be removed by the user?
Is Screentime (parental controls) setup to disallow apps?
Do you have a screen layout profile set in place where you disallow certain apps?
Does this happen when connected to a cellular or non production network?
As far as I can see, there are no exclusions that can be causing it. This is a lone user with multiple issues so its making me believe it is a user or network issue. It does not seem to be an issue with switching networks based on tests with a hot spot, my phone hot spot and the schools network, but am not excluding it being a network issue. It seems like it loses its profile because, as you have said in the past, a location or LDAP issue but after extensive sifting, I can conclude my configurations are working, especially as seeing this is a lone user situation.