Hi Jamf team,
Our Automated Device Enrollment Instance server token expired. I followed this steps to renew it
however, every time I try to upload the key it gives me " the file received was not valid" error
I can't see any difference between last year token name and this year except the date. I don't understand why it throws error.
I would be appreciated if you could help me in this matter
Hi, this is the process I followed to update ADE:
Obtain a new Public Key:
Renewing the Server Token File:
Uploading the Server Token File to Renew Automated Device Enrollment in Jamf Pro:
We had a slightly different experience with Apple School Manager when compared to the instructions above.
Logging into ASM as an Administrator, the Setting location was not as described above. I found it by selecting the user in the bottom left corner of the screen and clicking on Preferences in the popup menu. The MDM servers then appeared in a middle column and clicking on our JAMF server brought the Edit button.
Most of the rest of the directions worked for uploading the Key and downloading the Token and uploading it in JAMF. We also got the "Information is out of Date. Awaiting next Sync" message, but logging out of JAMF and back in made the message go away, and our alert that the token was out of date disappeared. The expiration date for the Token is now one year out.
Its funny how the video omits a crucial part of the process, of download the Public key and uploading it into ASM. I even found the wrong directions in the admin guide.
Jamf really needs to stop adding "features" and fix the stuff like documentation thats is out of date and the 37 Product Issue i have with the over priced "cream" of the crop Apple management Suite.
I am glad i found this post, saved me yet another support session that we would go back and forth for who knows how many emails.
Thanks for posting this. So far I haven't gotten a response back from Jamf Support but this fixed my issue.
I followed their posted video, which they need to update it seems to include the information about adding a new public key to the apple MDM side before generating a new Token.
The film needs to be updated to reflect the updated version of Apple School manager.
The new work flow is as follows;
1. Log into ASM or ABM
2. Click on profile - bottom left corner
3. Choose preferences
4. Clickin MDM server
5. Click Download token.
Hello, sorry to resurrect this thread but I'm still struggling with this process. I am having invalid server token problems too and am trying to add a new public key to the apple MDM side of things to see if that solves it.
However, I don't seem to have an option on Jamf (I'm using Jamf school) to download a new public key at all The option just...isn't there in the settings. Has anyone else come across this?