Backup file specified in options is no longer available

khurram
Contributor III

Whil i am trying to supervise the iPads i am getting error "Backup file specified in options is no longer available". Actually these devices were supervised before but students Erased everything on the iPad so the Supervised profiles were also erased. When connected them back AC then AC identified them and Supervised them again but when I get to checkout at this stage I get the aforesaid error message.

1 ACCEPTED SOLUTION

khurram
Contributor III

This error is occuring because the in Assign tab of Apple Configurator the device is already enrolled to one particular user. We delete that user and Assign the device again to that user so the backup files for that user are deleted.

View solution in original post

1 REPLY 1

khurram
Contributor III

This error is occuring because the in Assign tab of Apple Configurator the device is already enrolled to one particular user. We delete that user and Assign the device again to that user so the backup files for that user are deleted.