Bomgar/BeyondTrust Remote Support PPPC

[AntonyaJ]

I have deployed BeyondTrust's remote support client to my test machine. However, if I set the configuration profile to Allow Standard Users to Allow Access for ScreenCapture, the app doesn't seem to realize it's been authorized. It continues to prompt to allow. Even if I check it with an administrator account. As you can see in the screenshots, even the Accessibility and Full Disk Access are also showing denied, even though they are set to allow in the configuration profile.

The fun part is (on a fresh image) if I set the ScreenCapture to Deny, then use an administrator account to allow while on the computer, it actually does allow it.

[obi-k]

ScreenCapture, Microphone, Camera, have to be allowed by the user. Apple thing. So you'll get the prompt for that.

For the other two, here's a screenshot of what I am using. Might be overkill, but test.

 

[AntonyaJ]

I know, but the problem is that standard users aren't able to allow screen recording, and that Accessibility and SystemPolicyAllFiles are showing denied, even when they're set to allow. And if I use an administrator account to enable screen recording, it's not being registered as allowed in the app.

[AntonyaJ · Accepted solution]

Embarrassingly, the issue was that I was missing a space between both closing brackets and forward slashes.

Incorrect: .6]/*

Correct: .6] /*

[janthenat]

So, fixing your "Code Requirement" text spaces fixed this problem for you?

I'm deploying the Config Profile to Catalina clients and if I include the service "screencapture" with "Allow standard users to allow access" then I get an error "...the required key 'Allowed' is missing." in the device mgmt history...

Anybody else seeing something like this?

[AntonyaJ]

Yes, fixing the code requirement text space resolved the problem for me. I've not run across anything like what you've described. Sorry.

[brad-murphree]

Does your profile allow the standard user to select or edit Accessibility? 

[onsMart]

The screencapture PPPC option doesn't exist in Catalina. 
You need to create a separate Configuration profile for Catalina devices without that option.

[rshim]

This is an old thread, but is this still the configuration for Bomgar? I'm not finding the info in their tech docs, or anywhere online. Where are these settings provided?

[brad-murphree]

I've been using a PPPC that allows everything but screen sharing. The customer has to toggle that when the first session starts.   

[brad-murphree]

  

[AntonyaJ]

(post take 2)

Mostly. The code requirement is slightly different from before. You'll see the difference here: Remote Support Jump Client Guide (beyondtrust.com)

See page 28 for the PPPC and page 30 for Jamf deployment.

[rshim]

Sorry for the late reply. BeyondTrust's support page is complete trash. I don't see a manual with pages like you describe I just see a bunch of link that give me little reference to what I'm actually looking for. If I query simple searches for what I'm looking for I'm getting this for "code requirement". LOL. I'm about 10 seconds away from abandoning this product because of how poor their support has been.