Any one here have issues using bomgar and beta catalina..?
We are testing uploading with the PPPC Utility Bomgar Configurations Profiles.
But once a bomgar session is started, the OS give this message - "sdcust cant be opened because its unidentified developer".
Any one know or have a good idea on how to approach this or allow this to be trusted?
@thuvarakan I just created a new PKG and included the Bomgar Jump client DMG inside and a post-install script to install the DMG based on this script. The new PKG has to be code signed.
#!/bin/bash # The Bomgar DMG should have been installed cached prior to this script running, but we should make sure... if [ -a "/Library/Application Support/JAMF/Waiting Room/bomgar-scc-w0edc30zygihyzd71h6ydyw8e5jy5izdxegz6wfc40hc90.dmg" ]; then # Attach the Disk Image hdiutil attach /Library/Application Support/JAMF/Waiting Room/bomgar-scc-w0edc30zygihyzd71h6ydyw8e5jy5izdxegz6wfc40hc90.dmg # Run the installer /Volumes/bomgar-scc/Double-Click To Start Support Session.app/Contents/MacOS/sdcust # Wait a minute for it to finish up sleep 60 # Unmount the disk image hdiutil detach /Volumes/bomgar-scc # Wait for the unmount to complete sleep 15 # Delete the disk image rm -R /Library/Application Support/JAMF/Waiting Room/bomgar-scc-w0edc30zygihyzd71h6ydyw8e5jy5izdxegz6wfc40hc90.dmg else echo "Bomgar NOT Present" fi
@kericson Thanks for this! My understanding from this script is that the dmg is loaded and executed forcing for sdcust to be installed and then the dmg is deleted. This will allow in new Bomgar sessions initiated to grant screen share without prompting them access?
Another issue I have run into is after a screen share is started, it's all black. I added Bomgar's PPPC in Jamf using PPPC Utility. Unfortunately, there was no way to allow screen share through it. Our users also do not have admin access. I am a bit stuck at the moment. Any thoughts?
We started using Bomgar for remote support recently due to staff working from home. I am stuck in trying to push out a configuration profile that works to allow Accessibility so support staff can control the requestors Mac. What application am I adding into the PPPC to allow Accessibility? I tried Representative Console, which the support staff run locally to connect a remote session to the requestors, but that didn't work. I also tried the Support Session, which is the app the requestor downloads to initiate a remote session and that didn't work either. When I tried both, the requestor is still asked to go to System Prefs > S & P to allow. None of our staff have admin rights, so I am stuck here. Any help would be appreciated.
Hi, and thank you for responding. I did some digging myself and figure it out as it seems to be working on my test macs.
Code Requirement: identifier "com.bomgar.bomgar-scc" and anchor apple generic and certificate 1[field.1.2.840.113622.214.171.124.6] / exists / and certificate leaf[field.1.2.840.1136126.96.36.199.13] / exists / and certificate leaf[subject.OU] = B65TM49E24
I am scoping this out to my smart group, "JAMF PPPC Profile Installed" based on my JAMF cloud Security Settings "Automatically install a Privacy Preferences Policy Control profile on user approved MDM computers that grants necessary permissions for the Jamf management framework ( (macOS 10.14 or later)".
I think I'm on the right track. Still trying to wrap my head around the constant configuration profiles needed by all my Mac apps.
Certain Versions of Bomgar are not compatible with Catalina, like Representative Console v17.x does not work with Catalina, because it contains 32bit Components - see below some of the Challenges for Mac Users
Version 17.1.4 – Copy/paste from the macOS rep console now works on Windows logon/lock screens.
Version 18.1.1 – introduces full 64bit Support and removes 32bit Code, thus, macOS 10.6 and earlier are no longer supported (!) – Resolved an issue with copy and paste not working properly from a macOS representative to a Windows customer if the login screen was active. – More Scalable Jump Client Upgrades: Jump Clients now upgrade faster than ever. Once a new Bomgar version is installed, technicians can see which Jump Clients are already upgraded and can begin accessing them right away. When a Jump Client is waiting for its upgrade, technicians can modify properties without having to wait for the upgrade to complete.
– Localized software is available for the 18.1 release (including FRENCH..)
– Resolved an issue where the rep console sometimes incorrectly showed online Jump Clients as offline.
Version 18.2.8 – Added mouse wheel support to the customer client.
Version 19.1.1 – 32-bit Jumpoints have been deprecated and will be removed in a future release. – Privacy Screen is now supported on Windows 10.
Version 19.1.3 – Local Jump is now faster when pushing to a Windows system at the login screen.
Version 19.2.1 (Nov. 21st 2019)
– macOS 10.15 Catalina is now supported.
Hi @mani2care I've seen that blank screen. For me that means the user has not yet allowed screen recording.
At the User's end they will see a popup about Screen Recording. They must click "Open System Preferences" If they don't you will only see a black screen in your console. If they make a mistake and click "Deny" they can still go to System Preferences > Security & Privacy > Privacy tab > Screen Recording ... and tick the box for Bomgar. They do not have to unlock anything.