Broken Notification Center Notifications?

wildfrog
Contributor

Has anyone else run into issues where macOS users no longer receive Notification Center notifications from Jamf patch management events? For a long time this worked fine. I'd update an app via JPS patch management, and the user would get a Notification Center notice when each new update was available and the SS dock icon would show the number of ready updates in the red badge. But here lately neither of those happen. No Notification Center notices when a new update is ready and red badge only shows on the SS dock icon when the SS app is running.

Details. . .
Jamf Pro 10.8.0
Push Certs are current
Self Service settings for macOS has "Enable Self Service Notifications" checked.
I worked a ticket with Jamf support but they kind of threw up their hands and said "yep, seeing some inconsistencies with this" and assigned it a PI number (PI-005955).
Anything else I should be looking at? I mean I feel like this is pretty important since how else will my users know when they have updates to do? Yes, I could probably do a postflight script using Yo to notify but I'd really prefer the built in functionality working as advertised.

15 REPLIES 15

thegooch49
New Contributor III

I'm running up against the same problem. I submitted a case, and received the same PI-005955. I'm on JPS 10.9.0 (cloud hosted). Push Certs are new. So I can tell you that 10.9.0 doesn't seem to be a fix here.

wildfrog
Contributor

Yeah, I updated to get the PPPC payload capability and was hoping doing so would fix it. Not so much.
At this point I’m feeling like I have to give JamJar a long hard look.

bearzooka
Contributor

Just bumping this, because year and a half later, running JAMF Pro version 10.21, we still don't get notifications.

Surajit
New Contributor III

There is a PI-005955: inconsistent notifications for policies.
You may want to open a case with Jamf support.

bearzooka
Contributor

Yeah, I reached this post from searching for PI-005955 and have a case in which I was recommended a workaround involving the Management Action tool. A bit disappointing, I may say.

hodgesji
Contributor

We get no notifications at all from Patch Policies, although we do from regular Policies. This has been an ongoing issue for us and very disappointing when functionality that we pay for doesn't work!

robertliebsch
Contributor

There is not much activity here if this is a pervasive issue. I'm just finding that Notifications for Patch Policies are not being sent daily as configured. I'm cloud based on 10.26.

johnmcnair
New Contributor III

We are running into the same issue.

Jamf Pro 10.26.1

dtommey
New Contributor III

We've been experiencing this issue since Jamf Pro 10.8. Raised the issue over 2 years ago and still nothing.

Michael_vogel
New Contributor II

Ran into this issue. Opened a JAMF support case. They told me it's known and gave me a workaround to make an attached policy to every patch policy. That's basically unacceptable. Hopefully they fix this soon because it's a pretty big deal.

jmuchow
New Contributor II

I just opened a Jamf Support Case on this ongoing problem. I was given the same "runaround/workaround" and referred to product issue PI-005955. This has now gone unresolved for two and a half years which leads me to conclude that Jamf has mistakenly relegated it to low priority which is perplexing given that patch management is a critical component and Self Service is the "customer facing" Jamf Pro app. We are running the latest 10.30.3 cloud based instance of Jamf Pro. 

Atmos
New Contributor

I'm also dealing with this now. Guess I'll open a case to maybe increase the awareness. 

timdambrosio
New Contributor III

We managed several Jamf instances all configured the same and this same PI affects all of them.   What exactly does Jamf mean by attach a policy to a patch policy?  I know how to use the management action to notify something but how is that meant to tie in to patching?

edgar
New Contributor II

Still experiencing this issue under PI-005955. I was told about the Management Action workaround but not sure why it's taking so long to put out a fix. I reported this back in mid-May and was told would be fixed by 10.30 cloud based instance of Jamf Pro.

wildfrog
Contributor

What's frustrating (to me) is the fact that while my users get no Notification Center notifications letting them know a new version of a given app is available, the notifications telling them they have 15 minutes before Jamf steps in and forces the update those notifications work just fine. Ultimately, I gave up on the notifications built into Self Service delivery of patches. 

 

For a while, I used terminal-notifier but it sort of got to its end. Then DataJar came out with their Notifier - which seems like re-working terminal-notifier in Swift. It looks really nice, but I don't know Xcode well enough to recompile it with my desired branding. It can be found at https://github.com/dataJAR/Notifier

 

The workflow I'm using now is a policy that calls a script leveraging Jamf Helper to put up a dialog box letting the user know there are new updates in Self Service - which the user must then click "OK" to acknowledge & close the dialog. I have the policy set to run once per computer on recurring checkin. Each time I add new updates, I flush the logs on that policy so that the dialog appears again.

It's not as pretty or elegant as I'd like, but it's better than the update deadline sneaking up on people and having Jamf force-close/update their apps with only a 15 minute warning.

 

I did see that there are some JNUC sessions discussing IBM Notifier. I'll be interested to see how it differs from DataJar's iteration.