Can't access JSS Interface after installing?

[Poseiden951]

Hello JAMF,

Just installed a JSS and I can't seem to access the interface, I've never had this happen before.

Basically, I install the JSS and follow the instructions (SQL, Apache, Java) and go to https://127.0.0.1:8443 (whatever was listed on the installer) and nothing loads.

I've restarted TomCat, MySQL and even the Mac. I'm currently starting over from scratch and wiping the machine. Where did I go wrong?

Installed:

Java JDK
MySQL
Server.app
JSS (Apache)

[jennifer]

Do you have the Java Cryptography Extension (JCE) installed as well?

Installing Java and MySQL

[Poseiden951]

@jennifer

Yes, everything listed is installed. The webpage still doesn't want to load.

[jennifer]

Any error? Or just blank webpage?

[Poseiden951]

@jennifer

Just a blank webpage saying "Safari can't connect to server", just restarted MySQL and Tomcat to no success.

[mm2270 · Accepted solution]

Is it loading with http and port 9006? - http://127.0.0.1:9006
If so, then something is wrong with SSL. I've seen a case or two where SSL wasn't working right and therefore https wasn't functioning, but http was. Might be worth a test. It might point you in the right direction of what to troubleshoot if so.

[Poseiden951]

Well... I didn't know it also used port 9006. I must have read over that, wow. Thank you to @mm2270 and @jennifer

JAMF should probably add that to the end page.

[mm2270]

Well, its not actually supposed to use 9006. If you look at this KB article, it states port 9006 isn't actually used unless its overidden. It will fall back to that if SSL isn't working, but I would think you want to get SSL working, right?

[Poseiden951]

@mm2270

Yup, I will need SSL soon. Does the JSS initialization usually take along time? It basically hasn't even moved since I started.

[Menzies]

Hi guys

I am having the exact same problem but the web page is blank for both ports 8443 and 9006.

I checked the JSSInstaller.log and "There was an error unpacking the webapp. Exit Code: 1"

Any ideas?