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Can't Load data from Apple Software Server - OS X Server.app

  • December 14, 2015
  • 7 replies
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Hello JAMF Nation,

My ASUS is now throwing a hissy fit and refuses to load SUS data. Everything worked just fine last Friday and no updates occurred over the weekend.

We have our clients pointed our SUS using either a config profile or command line. We've also tried the direct URL

"http://serverDNS:8088/index.sucatalog".

and

sudo defaults write /Library/Preferences/com.apple.SoftwareUpdate CatalogURL http://serverDNS:8088/content/catalogs/others/index-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog

The computers have the correct SUS URL according to

defaults read /Library/Preferences/com.apple.SoftwareUpdate CatalogURL

The error:

softwareupdate -l
Software Update Tool
Copyright 2002-2015 Apple Inc.

Finding available software
Can't load data from the Apple Software Update server.

We've tried re-doing the Server setup using "sudo rm /var/db/.ServerSetupDone" and killing cfprefsd, "killall cfprefsd".

We've tried deleting the Server.app, deleting /Library/Server and re-installing the Server.app. No dice.

Any help would be appreciated!

Best answer by yellow

Where I'd start:

On the server:

sudo swupd_syncd -listCatalogs

To see what is available (or it thinks is available), and

sudo swupd_syncd -sync

To force a re-sync with the prime ASUS

7 replies

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  • Contributor
  • Answer
  • December 14, 2015

Where I'd start:

On the server:

sudo swupd_syncd -listCatalogs

To see what is available (or it thinks is available), and

sudo swupd_syncd -sync

To force a re-sync with the prime ASUS


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  • Author
  • Contributor
  • December 14, 2015

@yellow

The catalogs were correct, re-syncing now.


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  • Author
  • Contributor
  • December 14, 2015

@yellow

The catalogs were all correct, re-syncing now.


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  • Author
  • Contributor
  • December 15, 2015

Thanks @yellow Looks like ASUS was just missing some updates, re-syncing worked.


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  • Contributor
  • December 15, 2015

Cool beans!


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  • Contributor
  • December 16, 2015

Throw apples sus in the trash and use reposado


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  • New Contributor
  • April 1, 2016

Found this discussion on MacRumours forum:

http://forums.macrumors.com/threads/cannot-apply-any-os-x-system-updates-via-app-store.1841892/

But basically THIS worked to get AppStore Software updates to start.

sudo chown -R softwareupdate:_softwareupdate /var/folders/zz/zyxvpxvq6csfxvn*