Casper Focus: "Focus on app failed: device not supervised"

[jgwatson]

I am running a pilot using this new service, and I keep getting the following message when I try to focus on an app. I sure this is a dumb question, but what am I doing wrong?

I have set up the classes, the classes are available at the correct time, and the iPad I wish to control has the app installed.

Thanks

[bajones]

Was the device originally set up by Apple Configurator with Supervision enabled? This is a requirement to make use of the App Lock feature in iOS, but it also comes with its own set of management headaches.

[bajones]

This site has some good info on supervision:

http://www.enterpriseios.com/story/2012/09/19/iOS_6_configuration_profile_reference_Configurator_and...

[jgwatson]

My JSS has only been installed for a year, and someone from Jamfnation did the install and set up the configuration profile. I used Apple Configurator to manual install the profile on each iPad.

Assuming it wasn't setup with supervision enabled (is this a new setting?), whereabouts is that setting in the iPhone Configuration Utility? I can't see it anywhere.

Thanks

[bajones]

As far as I know, the setting is only in Configurator and to enable it requires the device to be completely erased. The slider to enable Supervision is in the Prepare pane of Configurator.