+10I am running a pilot using this new service, and I keep getting the following message when I try to focus on an app. I sure this is a dumb question, but what am I doing wrong?
I have set up the classes, the classes are available at the correct time, and the iPad I wish to control has the app installed.
Thanks
+9Was the device originally set up by Apple Configurator with Supervision enabled? This is a requirement to make use of the App Lock feature in iOS, but it also comes with its own set of management headaches.
+9This site has some good info on supervision:
+10My JSS has only been installed for a year, and someone from Jamfnation did the install and set up the configuration profile. I used Apple Configurator to manual install the profile on each iPad.
Assuming it wasn't setup with supervision enabled (is this a new setting?), whereabouts is that setting in the iPhone Configuration Utility? I can't see it anywhere.
Thanks
+9As far as I know, the setting is only in Configurator and to enable it requires the device to be completely erased. The slider to enable Supervision is in the Prepare pane of Configurator.
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