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Question

Casper Remote - Screen Sharing Error

  • December 11, 2014
  • 30 replies
  • 77 views
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30 replies

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  • mscheffler
  • Contributor
  • October 20, 2016

We've been having problems with Casper Remote also failing to connect in the last step of Screen Sharing ever since going to casper 9.9x. We are running Mac OS El Capitan on our machines. We are also having the problem with our Apple Remote Desktop. We have discovered that if we attempt screen sharing with ARD and then try to screen share the same machine via Casper Remote, at the same time, that it will usually start to successfully screen share via one of the programs. We haven't verified, but it appears that each attempt at screen sharing will up the port number by one, and eventually will get to a port number it likes and screen sharing starts.

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  • mohlmag
  • New Contributor
  • April 27, 2017

For anyone still experiencing this issue. I am seeing that upon disconnect the casperscreensharing user is not being removed from the system. rm -rf /var/casperscreensharing ; dscl . -delete "/Users/casperscreensharing" followed by the enableARD.sh script.

Seems to restore functionality

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    • john_sheldon
    • New Contributor
    • July 9, 2018

    Today is July 9, 2018 and I am using JSS 10.5 and Jamf apps 10.5. I am having the very same problems. I am working with jamf support who escalated my case to the next level. We still haven't gotten to the bottom of it.

      BCPeteo
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      • BCPeteo
      • Contributor
      • October 10, 2018
      Today is July 9, 2018 and I am using JSS 10.5 and Jamf apps 10.5. I am having the very same problems. I am working with jamf support who escalated my case to the next level. We still haven't gotten to the bottom of it.

      Same issue here. Any fix? we are on 10.5

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      • Cornoir
      • Contributor
      • October 10, 2018

      Check out my post for Terminal commands needed to be run after installing the QuickAdd.pkg in order to lock down only JAMF Remote user from being able to Screen share.

      https://www.jamf.com/jamf-nation/feature-requests/7463/request-to-enable-remote-access-in-the-quickadd-pkg

      Also be aware that JSS v10.50 the jamf binary symlink is broken (sudo jamf ..... in Terminal will not work) so that might be also causing issues.

      For screen sharing not presenting a prompt to access I have found that if the User Privilege is set to not prompt for screen sharing you are unable to uncheck that box for existing users (at least if cloning an account).

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