Hi, I'm a real novice in Jamf, we just migrated.
My question is probably really basic, but I can't find an answer.
We "buy" apps via VPP. Users can take the app from the Self Service store. In the past I bought 50 licenses of a specific app. Today, I need an extra 150 licenses. How do I upgrade the 50 available licenses to 200. Do I have to make an extra purchase of 150, of is it possible to upgrade the already available 50 to 200? I'm only able to buy the amount of licenses I already have (50) I'm not able to change the number. How to solve this?
if you purchase 150 licenses for your existing app within a few seconds the total license will show as 200 in ABM
Jamf reflects this change shortly after that showing as a increase pool of available licenses.
There are no upgrades in a sense with VPP, the apps are continually updated by the manufacture
So as a example if you purchased 50 license of "Widget" version 1.0 in 2017 it could be "Widget" version 7.0 by 2020 - you still have 50 licenses of the current version version 7.0
its only different when the App developer changes the title of the App (which is effectively a completely different App entry in the AppStore) to force you to purchase again. Example is "Thingamajig 2" (version 12.5) which has been regularly updated for several years now has a very large update to "Thingamajig 3" (version 1.0) and the developer wants the App to be re-purchased to get all the new features
The amount I purchased in the past was 50 (version 5.13). I now only can purchase another 50 (version 5.15). So I purchased 2x50. In jamf this is visible as 50 (5.13), 50 (5.15) and 50 (5.15). In the self service app store there are now three identical
icons of this app. It's really confusing for my users. Besides, I still have only 50 licenses available.