- Jamf Nation Community
- Products
- Jamf Pro
- Company Portal failing on Sequoia MAC OS
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Company Portal failing on Sequoia MAC OS
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 08:37 AM
I have created a Company Portal app and a registration configuration profile, both of which are working as expected. However, when deploying the Company Portal on devices running macOS Sequoia, the installation does not progress it just keeps spinning indefinitely in the self service. like installing only
Even when I try to install it manually, it always gets stuck at "Preparing for installation."
Is anyone else facing this issue with the Company Portal on macOS Sequoia? Any help would be greatly appreciated.
8 REPLIES 8
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 08:51 AM
We have this running in our environment without issue (so far)...I just deploy only the portal.app during enrollment and then after it is all checked in... then I let the routine policy update run my scripts...do you use a script for portal.app deployment or just push the app?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 08:54 AM
I have deployed the company portal app with policy, it is .pkg file and not using any script to install it, and as i have mentioned this policy/app working for every mac OS expect Sequoia,
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 08:58 AM
do you have any post processing scripts that might be pushed out during the app rollout?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 09:00 AM
there is no post script
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 09:05 AM
What did you use to package it up with? it seems like Apple keeps getting tighter and tighter with their restrictions on deployment. I wonder if the certificate that you might have used during package might not be well like by sequoia? (or any other "restrictions" the apple might have put in place
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 09:10 AM
If you try to run the package from the command line (not thru SS) while on Sequoia, it will open the installer app, you can hit Command-L on your keyboard to showing logging...that might reveal what is going on as well...
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 10:15 PM
try downloading the latest package and upload it to JAMF and use that package for your deployment
Use this link https://go.microsoft.com/fwlink/?linkid=853070
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-25-2025 02:10 PM
I use Microsoft's Script that curls and installs the latest version each time. https://github.com/microsoft/shell-intune-samples/tree/master/macOS/Apps/Company%20Portal
