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computer not getting enrolled during configuration ??


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10.10.4 Macbook Air goes through its thin image configuration. Applications get installed, Self Service gets installed, but the computer does not get enrolled into my site. I have to afterwards run the quickadd.pkg to get it enrolled.

anybody have an idea what might be causing this?
from what i understand is that via the configuration should also do the enrollment.

9.51

Best answer by RobertHammen

You should be at 9.6 or later to work with Yosemite. Many bugs^H^H^H^Hissues in versions of the JSS that old, particularly with newer OSes. My vote would be upgrading to 9.72 and trying again.

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20 replies

mojo21221
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  • Valued Contributor
  • 117 replies
  • July 24, 2015

Your JSS version is 9.51? I believe we had that issue back then also... However, we are currently not seeing that issue with 9.73. Occasionally we have an issue where only part of the policy gets applied. But we solved that by using the 9.65 version of Casper imaging and letting the JSS automatically update the client to 9.73 after imaging.


RobertHammen
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  • Esteemed Contributor
  • 1027 replies
  • Answer
  • July 24, 2015

You should be at 9.6 or later to work with Yosemite. Many bugs^H^H^H^Hissues in versions of the JSS that old, particularly with newer OSes. My vote would be upgrading to 9.72 and trying again.


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  • New Contributor
  • 7 replies
  • July 28, 2015

I'm testing 9.72 to image Yosemite (10.10.4) and I'm having to manually enroll via QuickAdd too.


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  • New Contributor
  • 7 replies
  • July 28, 2015

I'm testing 9.72 to image Yosemite (10.10.4) and I'm having to manually enroll via QuickAdd too.


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  • 981 replies
  • July 30, 2015

I just ran my configuration on a new computer. I am an admin of a site, the computer enrolled BUT not into my site, it is getting enrolled in the FULL JSS.

I have one account created for Admin of my site

and a second account as a full Admin to JSS.

i use my site credentials when casper admin pops up on the computer being enrolled. Not sure why computer is not getting enrolled directly into my Site.


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  • 981 replies
  • July 30, 2015

I logged into casper imaging using my second account that has full admin access to the JSS, I was able to specify my Site. Running the configuration again to verify that it gets enrolled into my site.

9.51 still using.


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  • 981 replies
  • July 30, 2015

even after i specified the Site, it still did not get enrolled into the correct site. Went straight back into the Full JSS inventory, AND the 'managed' account is not the one specified in the configuration. Strange!


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  • Valued Contributor
  • 291 replies
  • July 30, 2015

I have had sporadic enrollment issues with imaging configurations for 2 years. I put a quickadd as a priority 18 in all imaging configurations and this seems to solve the issue.


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  • 388 replies
  • July 30, 2015

@Kaltsas

I have also been seeing the same issues while re-imaging. I'm going to use your idea of adding a quickadd as part of my config.


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  • 291 replies
  • July 30, 2015

For anyone who would like a visual aid. Quickadd + Wired connection enrolls with JSS and Binds to AD every time.


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  • 53 replies
  • July 31, 2015

I deal with enrollment issues by adding the enrollment key from the quickadd package as part of my firstrun script. The relevant bit looks like:

/usr/sbin/jamf enroll -invitation xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Make sure that you run it after your network connection is established.

I also add CasperCheck as a sanity check - sometimes there are wifi glitches / maintenance / etc that result in a Mac not getting enrolled.


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  • July 31, 2015

thanks @Kaltsas i'll try your method.

My configuration is actually enrolling the computer, BUT NOT in my Site, even when i specify the Site I want to enroll into.

my quick add pkg enrolls right into my Site.


davidacland
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  • Valued Contributor
  • 1811 replies
  • July 31, 2015

Have you tried updating your JSS yet? 9.51 is pretty old so you could just be battling with this for nothing.


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  • August 1, 2015

yep, the update from 9.51 to 9.72 will be happening soon.

when running a configuration and authenticating to casper imaging with an account that is a site admin, shouldn't then that computer get enrolled into that site ?


davidacland
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  • 1811 replies
  • August 1, 2015

Correct, if you authenticate with a a user that is an admin of a particular site, the computer will be enrolled into that site.

Just tested on a JSS version 9.73 and it worked as expected.


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  • 981 replies
  • August 15, 2015

on my exernal boot disk I used CasperImaging 9.72 even though Casper Adminstrator has not updated from 9.51 yet and still my OS X Yosemite Configuration does not enroll my computers during the configuration execution.

looks like until it gets updated to 9.72 I will never know.


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  • Contributor
  • 388 replies
  • August 15, 2015

I image my test machines a lot and sometimes they don't get enrolled and give me this error

Device Signature Error - A valid device signature is required to perform the action.

To fix it, I have to run a quickadd package via ARD or manually on the machine. What would be causing this?

JSS 9.73 OS X 10.10.4 & 10.10.5


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  • 981 replies
  • August 17, 2015

I'm waiting for the Casper Admin to upgrade from 9.51 to 9.73 until i can narrow down why my configurations are not also enrolling computers into the site i administer.

I too have to run a quick add.pkg after my OS X Yosemite configuration runs.

via @Abdiaziz looks like 9.73 is also having problems enrolling during configuration


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  • 981 replies
  • September 26, 2015

even when i add my quickaddpackage to the configuration the computer still does not get enrolled into my site, it gets enrolled in the Full JSS. It creates my sites 'managed account' but this account is not listed as the 'managed by' in the JSS, it gets managed by the 'Full JSS' managed account.

still waiting for admins to upgrade to 9.73


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  • 981 replies
  • October 26, 2015

finally after upgrading from 9.51 to 9.81, my configurations are properly enrolling into my Site.


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