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Question

Configuration Profiles Failing to Install

  • December 9, 2020
  • 5 replies
  • 44 views

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I have been trying to install a configuration profile for our Cortex XDR agent so that the agent can install without requiring anything from the end user. It works on most of the computers, but there are a number of computers that have the following error. "The operation couldn’t be completed. (SPErrorDomain error 10.)". Any ideas?

5 replies

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  • New Contributor
  • December 10, 2020

this is a known issue. KEXT and M1 is not working together.


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  • Author
  • New Contributor
  • December 10, 2020

I thought that was going to be the case but wanted to make sure it wasn't just me having the issue. Thank you!


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  • New Contributor
  • June 4, 2021

I got Cortex XDR Agent Unified Configuration Profile installed on a bunch of M1 devices with macOS 11.3.1 - 11.4.0, but it fails on a few with macOS 11.2.1 - 11.2.3. Tried to update one of devices to 11.4.0 - this didn't resolve the issue.


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  • New Contributor
  • June 4, 2021

One of the computers updated from 11.2.3 to 11.4.0 which was failing to receive the profile, was wiped, fresh 11.4.0 installed, re-enrolled, profiles received.


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  • New Contributor
  • June 7, 2021

For M1s failing with the error: The operation couldn’t be completed. (SPErrorDomain error 10.) the solution is: https://support.apple.com/en-gb/guide/mac-help/mchl768f7291/mac

Need to have reduced security and both checkboxes ON.