Could not connect to the HTTP server to download PKG

[billystanton]

Hi,

We have just setup a new JSS on Win 2012 R2 and a separate VM which will be our distribution point.

I have setup an SMB share and purchased an SSL cert via Global Sign, I can access and download the packages via the web. I can do this inside the network, or outside the network. I get prompted for credentials when visiting the share.

When letting the JSS do its thing and run packages at check in, the policies fail and I get the following error;

" Error: Could not connect to the HTTP server to download Air Defense.pkg."

If I manually run via terminal (sudo jam policy) I get the following error;

" 2016-09-27 07:57:35.398 jamf[1154:8184] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9843) "

I checked under he JSS settings, under the File Share Dist point option... which IP address do I put in? The internal address of the VM or the external address? If I put the external address, the policies do not fail and all seems to work, but then I cannot use Casper Imaging as it tries to connect to "smb://externaladdress" which obviously doesn't work.

I am at a bit of a loss here on what to check as there doesn't seem to be much documentation on this.

We are running JSS version 9.96

Thanks!

[davidacland]

It looks like it might be SSL related. Just as a test, does it work it you use http rather than https?

[billystanton]

It does work when we use HTTP with port 80....

Could it be related to the certificate or maybe some settings?

[billystanton]

So I have reissued the certificate with Global Sign and re uploaded the cert but to no avail. Still the same error :(

[billystanton]

Anybody ?

[bentoms]

@billystanton So Safari can download items fine.. but jamfbinary cannot? (To test, copy & past the URL in the failure log into Safari).

[billystanton]

@bentoms

Correct, Safari works without any problems

I checked the JAMF logs and sometimes it throws up the error 'network interrupted' which I think may be a generic error as it's not being interrupted!

Thanks!