Creative Cloud Deployment

bbergstein
New Contributor III

I am attempting to deploy Creative Cloud for Teams, with basically everything included. I created the PKG just fine with Creative Cloud Packager. The first pkg i created didnt really work at all, regardless of if I was installing via casper or interactively. I scrapped that one (and the second one i built, which performed the same way). In order to eliminate variables, i built a fresh machine with a clean OS on a new partition, updated it so it is current, then installed JUST CCP. This partition is not managed or anything, its just a vanilla OS with CCP. I then downloaded all the content and built a new pkg with CCP. I tried to manually install this, and it installed just fine. Then, i uploaded it to casper, set up a policy and tried to install. This failed, with this error in the JAMF.log:

Tue Aug 6 12:54:06 VM-ADOBECC-TST1 jamf[1065]: Installation failed. The installer reported: installer: Package name is CreativeCloud installer: Installing at base path / installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

In the Adobe Photoshop CC log (the last product that attempted to install) i see:

08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | -------------------------------------- Summary -------------------------------------- 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | - 0 fatal error(s), 1 error(s) 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | OSX version: 10.8.4 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | ERROR: DS011: Installer package might be corrupt. Re-download the installer and try again. (PDF Settings CS5 10.0.0.0 {84901376-1C55-4BD3-AD2C-F9BDB4449DAC}: payload not found in the payloads folder: /Library/Application Support/JAMF/Downloads/CreativeCloud_Install.pkg/Contents/Resources//Setup/Adobe Photoshop CC_4/payloads/AdobePDFSettings10-mul/AdobePDFSettings10-mul.dmg) 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | Please search the above error string(s) to find when the error occurred. 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | These errors resulted in installer Exit Code mentioned below. 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | ------------------------------------------------------------------------------------- 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | Exit Code: 26 - Some of the payloads cannot be located. Please verify your installer. 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | Please see specific errors for troubleshooting. For example, ERROR: DS011 ... 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | *==========================================* 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | END - Installer Session 08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | *==========================================*

Any ideas how to fix this? I have been pulling my hair out trying to figure this out...

1 ACCEPTED SOLUTION

jwojda
Valued Contributor II

I had/have a similar problem, I got around it by following a thread on here, but I can't seem to find it, so I will just repost my notes...

FIrst do a ls -la on the payloads package as below...
total 11096
drwxr-xr-x  41 macadmin  staff     1394 Apr 17 08:48 .
drwxr-xr-x   5 macadmin  staff      170 Apr 17 08:48 ..
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeAPE3.3-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeBridge5-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeCMaps4-mul
drwxr-xr-x@  9 macadmin  staff      306 Apr  5  2012 AdobeCSXSExtensions3-mul
drwxr-xr-x@  9 macadmin  staff      306 Apr  5  2012 AdobeCSXSInfrastructure3-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeCameraRaw7.0All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeCameraRawProfile7.0All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorCommonSetCMYK4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorCommonSetRGB4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorEU_ExtraSettings4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorJA_ExtraSettings4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorNA_Recommended4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorPhotoshop4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeDynamicLinkMediaServer1All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeDynamiclinkSupport6All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeExtendScriptToolkit3.8.0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeExtensionManager6.0All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeFontsRecommended-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeFontsRequired-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeHunspellPlugin_4_0_All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeLinguistics_4_0_All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeMiniBridge2-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePDFL10.9-mul
**+drwxr-r-@  8 macadmin  staff      272 Apr  5  2012 AdobePDFSettings10-mul+**
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePDFSettings11-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePhotoshop13-Core
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePhotoshop13-Driver
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePhotoshop13-Support
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePhotoshop13-en_US
drwxr-xr-x@  9 macadmin  staff      306 Apr  5  2012 AdobeSuiteSharedConfiguration3-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeTypeSupport11-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeUtilities4.0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeVideoProfilesCS4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeWinSoftLinguisticsPluginAll
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeXMPPanelsAll
-rw-r-r-@  1 macadmin  staff  5670912 Apr  5  2012 Media_db.db
-rw-r-r-@  1 macadmin  staff     1206 Apr  5  2012 Media_db.sig
-rw-r-r-   1 macadmin  staff      234 Apr 17 08:48 Setup.xml
drwxr-xr-x@  7 macadmin  staff      238 Apr  5  2012 SwitchBoard2.0All



Notice the portion highlighted in Bold and Underline has incorrect permissions.  


$ sudo chmod -R 755 /Users/macadmin/Desktop/Photoshop13Ext/Build/Photoshop13Ext_Install.pkg/Contents/Resources/Setup/payloads/AdobePDFSettings10-mul

View solution in original post

5 REPLIES 5

donmontalvo
Esteemed Contributor II

Might want to post this to the place where Adobe engineers are most likely to listen and respond:

http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

Are you using SMB?

--
https://donmontalvo.com

jwojda
Valued Contributor II

I had/have a similar problem, I got around it by following a thread on here, but I can't seem to find it, so I will just repost my notes...

FIrst do a ls -la on the payloads package as below...
total 11096
drwxr-xr-x  41 macadmin  staff     1394 Apr 17 08:48 .
drwxr-xr-x   5 macadmin  staff      170 Apr 17 08:48 ..
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeAPE3.3-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeBridge5-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeCMaps4-mul
drwxr-xr-x@  9 macadmin  staff      306 Apr  5  2012 AdobeCSXSExtensions3-mul
drwxr-xr-x@  9 macadmin  staff      306 Apr  5  2012 AdobeCSXSInfrastructure3-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeCameraRaw7.0All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeCameraRawProfile7.0All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorCommonSetCMYK4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorCommonSetRGB4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorEU_ExtraSettings4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorJA_ExtraSettings4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorNA_Recommended4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeColorPhotoshop4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeDynamicLinkMediaServer1All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeDynamiclinkSupport6All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeExtendScriptToolkit3.8.0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeExtensionManager6.0All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeFontsRecommended-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeFontsRequired-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeHunspellPlugin_4_0_All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeLinguistics_4_0_All
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeMiniBridge2-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePDFL10.9-mul
**+drwxr-r-@  8 macadmin  staff      272 Apr  5  2012 AdobePDFSettings10-mul+**
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePDFSettings11-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePhotoshop13-Core
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePhotoshop13-Driver
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePhotoshop13-Support
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobePhotoshop13-en_US
drwxr-xr-x@  9 macadmin  staff      306 Apr  5  2012 AdobeSuiteSharedConfiguration3-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeTypeSupport11-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeUtilities4.0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeVideoProfilesCS4_0-mul
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeWinSoftLinguisticsPluginAll
drwxr-xr-x@  8 macadmin  staff      272 Apr  5  2012 AdobeXMPPanelsAll
-rw-r-r-@  1 macadmin  staff  5670912 Apr  5  2012 Media_db.db
-rw-r-r-@  1 macadmin  staff     1206 Apr  5  2012 Media_db.sig
-rw-r-r-   1 macadmin  staff      234 Apr 17 08:48 Setup.xml
drwxr-xr-x@  7 macadmin  staff      238 Apr  5  2012 SwitchBoard2.0All



Notice the portion highlighted in Bold and Underline has incorrect permissions.  


$ sudo chmod -R 755 /Users/macadmin/Desktop/Photoshop13Ext/Build/Photoshop13Ext_Install.pkg/Contents/Resources/Setup/payloads/AdobePDFSettings10-mul

bbergstein
New Contributor III

Don, thanks for the input! I am using AFP and HTTP exclusively (AFP on the Xserve, HTTP elsewhere), so no SMB issues.

John, it seems like you're onto something...i fixed that in the Photoshop payload, but since this is a big pkg with a bunch of apps, it failed on InDesign this time. I went through and changed that for any apps that had it messed up, and now i'm waiting for the install to complete to see if that resolves it...

donmontalvo
Esteemed Contributor II

@bbergstein Try forcing AFP, we had problems with AAMEE/CCP stuff over HTTP.

--
https://donmontalvo.com

bbergstein
New Contributor III

It seems like John's solution fixed my problem. I had to find all of the AdobePDFSettings10-mul and change the permissions to 755. I'm not really sure how/why the permissions got messed up, but oh well.