CS6 & AAMEE 3 w/ JAMF guidelines

ToriAnneke
Contributor II

Hi all,

I've successfully created CS6 packages using AAMEE 3.0 and following JAMF's tech paper and am able to deploy it to my Snow Leopard macs, either Policy, SS, Remote, etc without a glitch. Serializes properly.. pretty awesome!!

Now I cannot get it to install on Lion (10.7.4) either Policy, Imaging, Remote, SS, etc.
:(
I get a console error:

Installing Adobe CS6 DS - Install.pkg... Installation failed. The installer reported: installer: Package name is Adobe Setup installer: Installing at base path / installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

The AAMMEE packages I have made were 'created' from a mac running Snow Leopard.

So, I copied locally the package from the Casper share and tried to run it locally on the machine that is reporting the error.
Same error from the Installer's window.

Maybe, cause it was snapped on a Snow Leopard mac?

It does work on Snow Leopard, just not Lion.. or at least the Lion image I have made.
Maybe need to test with an out-of-the-box virgin unJAMFed mac?

23 REPLIES 23

acdesigntech
Contributor II

if you try to install the aamee package manually on lion, what does the install.log say in console, where is it failing?

donmontalvo
Esteemed Contributor II

Did you remember to:

[x] Disable all Adobe AIR installers, including Adobe Help Manager

and

[x] Ignore conflicts and continue installations

Are you using SMB shares? If so AAMEE generated PKG installers can fail, so we follow JAMF article:

https://jamfnation.jamfsoftware.com/article.html?id=161

Don

--
https://donmontalvo.com

ToriAnneke
Contributor II

@ acdesigntech: I just looked at... it has lots of info .. need to comb through it

@ donmontavlo: yes, I followed JAMFs technical paper verbatim. (it works on Snow Leopard, just not Lion) and the JSS is a real Mac, all shares are AFP.

I am rebuilding the AAMMEE packages but on my Lion image and see what happens.

donmontalvo
Esteemed Contributor II

@pvader Hmmm...might want to post this issue on the AAMEE forum to see what the engineers say:

http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

--
https://donmontalvo.com

ToriAnneke
Contributor II

Ok...

Just repackaged it with AAMMEE under Lion and it deploys properly onto Lion.
Also repackaged again but under Snow Leopard and it's working as it should on Lion.

So.. maybe I missed something the first time around?? I don't remember honestly... maybe I missed one of the ticks boxes as it says in the JAMF tech paper? Probably since I cannot reproduce the error now... Although I am pretty sure I followed it verbatim but then again, I do get a lot of 'how do I dial an outside number?' calls.

As always.. thanks all,

-pat

donmontalvo
Esteemed Contributor II

We always grab screenshots when making AAMEE packages, so we can refer to them if we run into problems. We also grab the AAMEE log file. So our AAMEE package project folder has all that stuff in one place.

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https://donmontalvo.com

karthikeyan_mac
Valued Contributor

How do you all handle adobe air applications installation (Adobe Help , Dreamweaver widget) in CS6 ? Are you including it in the AAMEE Package or following adobe exceptions method?

I am prompted with Proxy Authentication when installing adobe air applications from Exceptions folder.

Thanks,
Karthikeyan

talkingmoose
Moderator
Moderator
I am prompted with Proxy Authentication when installing adobe air applications from Exceptions folder.

Someone (Jody?) behind the @Adobe_ITToolkit Twitter account explained to me that CS6 doesn't contain Help content. It wants to download it from the Internet after installing. When we exclude the Adobe Air and Community Help from our packages we're only excluding the Help system. Installing this from the Exceptions folder still doesn't install the content.

When you see the proxy prompts you're seeing your CS6 application attempt to get that content.

I haven't tested this myself with CS6 but these instructions explain how to disable internet access from CS5:

http://helpx.adobe.com/creative-suite/kb/disable-internet-access-cs5-community.html

donmontalvo
Esteemed Contributor II

@karthikeyan.mac Looks like you got some responses on the AAMEE forum.

http://forums.adobe.com/message/4542145

Proxy servers stink. They're usually deployed by Microsoft-only (read: cross platform illiterate) IT staff who go home on time every day saying "It's your problem, not mine". Raise enough of a stink (attend change control meetings) and eventually those knuckleheads get found out and replaced by more open minded cross-platform IT staff.

Don

--
https://donmontalvo.com

cdenoia
New Contributor

Hey guys,
We're experiencing the same problem: Adobe CS6 install PKG seems to require proxy authentication (internet access) in order to complete.
Has anyone discovered a solution? It's a bit absurd to require internet access for Enterprise level PKG distribution.

Best,
Chris

Christopher A. DeNoia
Network Administrator
Pascack Valley Regional High School District
c/o Pascack Hills High School
225 W. Grand Ave.
Montvale, NJ 07645
Phone: (201) 358-7020 X2260
email: cdenoia@pascack.k12.nj.us http://www.pascack.k12.nj.us

karthikeyan_mac
Valued Contributor

Hi Chris,

I did not get solution even from adobe enterprise deployment forum for CS6. This is due to Adobe Help CHC and Dreamweaver Widget AIR Applications. We are stuck on this. I have tried all the parameters suggested by Adobe

http://forums.adobe.com/message/4542145

Regards,
Karthikeyan

donmontalvo
Esteemed Contributor II

You guys are obviously using the wrong tool.

http://www.amazon.com/Nerf-N-Strike-Deploy-CS-6-Blaster/dp/B002VEC876

external image link

--
https://donmontalvo.com

tomt
Valued Contributor

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!

Nice find Don. Added to my shopping cart for when we deploy it later this year.

donmontalvo
Esteemed Contributor II

@tomt Credit goes to our Adobe savior Jody Rodgers who posted about it on his blog...

http://blogs.adobe.com/oobe/2012/05/deploying-creative-suite-6-webinar.html

--
https://donmontalvo.com

cdenoia
New Contributor

@donmontalvo HAHA, very nice!

@karthikeyan.mac According to Adobe Tech Support: they are aware of the issue and working on a solution. Unfortunately that doesn't help us right now.
I took the old-school approach: Installed CS6 on our Base Image and will be issuing the Serialization PKG to the clients via WLAN.

Is anyone else seeing this Proxy authentication requirement during distribution?

carlo_anselmi
Contributor III

Hello, I thought coming back onto this rather old discussion instead of opening a new one about CS6 with my questions.

I am testing CS6 deployment with a pkg created with AAMEE 3.1 following guidelines and then copied locally to a temp folder.

The same policy only calls a very simple "after" script to install the pkg
something like installer -pkg MYCS6.pkg -target / and then leaves a receipt.

Everything seems to be fine, except at the end of the installation Adobe Extension Manager CS6.app automatically opens up and warns me there are several errors related to extensions data not correctly being imported or something like that (my CS version is Italian, so I can't exactly translate it into English).

Within Extension Manager I can only see Indesign and Fireworks have available extensions to be managed.
Is this correct? and why does Extension Manager open automatically?

Many thanks for your help!
Ciao
Carlo

donmontalvo
Esteemed Contributor II

@carlo.anselmi Did you check "Ignore errors" in AAMEE 3.1?

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https://donmontalvo.com

carlo_anselmi
Contributor III

@don, thank you for your reply
Yes, I am sure I did but... I can repackage and double check, no problem
It does not look like an error related to the installation.
It's only the Extension Manager that opens up with apparently no reason after whole process took place.
Unless this is being considered an error by AAMEE...
I am only worried that will confuse users, as the deployment should happen in the background.
Ciao and thank you again
Carlo

franton
Valued Contributor III

I've been finding that you get those errors when the package hasn't been cached from a dmg to the mac properly. I've had multiple encounters with the pkg file only having the 1st gb of data delivered and i'm not sure why.

carlo_anselmi
Contributor III

@franton, many thanks for you hint, I'll take a look a that.
Actually, I have not started deploying CS6 and I simply manually copied the pkg onto the client machine, just to be sure at least the copy itself was reliable.
I then re-packaged CS6 once again - paying double attention to AAMEE settings - and my 1st attempt is now sightly different, Extension Manager still opens up at the end but does nothing. I think I will simply have to kill that process from Casper during deployment (search for process/Kill if found) if I don't come up with a better solution.

franton
Valued Contributor III

I'm using both policies and Remote to "cache" a dmg that just contains the .pkg file. Either way our deployment of large files is unreliable. I've been finding error messages that the dmg is corrupt or it's not downloading fully. I've no idea why at present, just some nasty suspicions. (it's either our six year old xserves or it's our network)

xsgopina
New Contributor

Hi Guys,

How do you guys handle Adobe Air Application installation and Adobe help in CS6 . While creating the AAMEE Package i disabled these two ( Adobe Air , Adobe help ).

@ Don.. Could you please help me the same...

donmontalvo
Esteemed Contributor II