Delegating rights for ServiceDesk Tiers 1 and 2 to be able to use Intergrated Teamviewer

[markc99]

Greetings,

We've installed the TeamViewer integration, and it works well for the couple of admins we already have accessing the JAMF Console, but I'm wondering if there is a way to give our ServiceDesk Tier 1 and Tier 2 admins read-only or restricted access to the console which allows them to also create and view remote desktops using TeamViewer. I went through the custom user rights, and nothing jumped out at me for a set of policies to do this "out of the box".

Thanks!

[BWonderchild]

I haven't had any luck in limiting user rights within the TeamViewer integration. Truthfully, it seems to be a matter of "you get it, or you don't".

[markc99 · Accepted solution]

I was able to figure this out. I gave the users "Auditor" which is read only, then switched it to Custom, then I gave them Create and Update for "Remote Administration" and that seems to be working well.