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Deleting User from 10.3 with 10.0 Jamf Remote - Not completing

  • November 6, 2017
  • 9 replies
  • 72 views
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Trying to delete a local user from a machine remotely using Jamf remote. Set parameters to completely delete the user and home folder followed by an inventory update. The log shows the user and home folder have been deleted, but the computer and inventory still show user exists. Same results when including an auto or a manual restart of the computer. If I log out as another user and then in as the user account I was trying to delete it asks to continue setup of the account like it is the first time. Such as "Sign In with Your Apple ID". What am I missing?

Yes, I could just delete the user from machine manually, but what is the fun in that.

Best answer by mm2270

Have you tried using sysadminctl to delete the account? I'm not sure dscl . delete is a good way to delete an account anymore under 10.13.

Syntax to use:

sudo sysadminctl -deleteUser <username>

Drop the sudo if it's run from a policy.

    9 replies

    B
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    Make that 10.3.1

    B
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    Unable to remove user manually either via system preferences or terminal.

    I can see the user with dscl . list /users
    but when using sudo dscl . delete /users/<userID> i get an access error

    This is student machine that was set up to 13.1 for a new student. Joined JAMF using this account, then added student account and then wanted to go back and delete the original admin account that I joined with.

    Not resolved, but changed the accounts password to a 'super secret' one that any kids don't know. Will test with another machine to see if it was machine specific.

    B
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    I was able to reproduce the issue on another machine. Is the user who joins JAMF pro with 10.13.1 not able to be deleted from the computer? Any response is appreciated.

    B
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    https://discussions.apple.com/thread/8087348?start=0&tstart=0

    B
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    http://www.hawkdive.com/2017/01/unable-to-delete-managed-user-account.html

    mm2270
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    • mm2270
    • Legendary Contributor
    • Answer
    • November 9, 2017

    Have you tried using sysadminctl to delete the account? I'm not sure dscl . delete is a good way to delete an account anymore under 10.13.

    Syntax to use:

    sudo sysadminctl -deleteUser <username>

    Drop the sudo if it's run from a policy.

      B
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      @mm2270 That did the trick! Many thanks!

      B
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      • bvrooman
      • Valued Contributor
      • November 9, 2017

      If Jamf Remote is still using dscl and sysadminctl is the preferred way now, that sounds worthy of a support case.

      B
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      It appears to only happen with machines that were moved from 12.6 to 13.0/13.1
      A fresh install of 13.0 had no issue when added to MDM. I was able to remove an admin account by Jamf Remote, command line, terminal or policy.

      Had some new students that came in and I gave machines that were upgraded vs machines that were erased and then with 13.0

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