Device (Apple TV) - Mobile Device Name not Sticking

[corlo23]

Hello,

Not sure if anyone is experiencing the same issue as I but I am having inconsistent results when attempting to change a devices name, being the S/N when enrolled, to a more suitable "Room Name" - Inventory > General > Mobile Device Name. The Asset Tag seems to be the only name that sticks consistently. Some ways we have found to force the name change is to manually reset the device (a few times) and or push a remote reset, this option rarely works. However, I would say 70% of the time, neither option works. Just curious if this is a bug or if there is a sure way to have the name change stick. 

[tcameron]

I am experiencing this same issue when trying to rename and Apple TV via the device record in JAMF.

[agungsujiwo]

To successfully rename an Apple TV, follow these steps:

1. Go to Device > Inventory > General > Edit.
2. Under Asset Tag, enter the new name and select Enforce Mobile Device Name. Then, save your changes.
3. Go to Device > Management > Management Command and select Update Inventory to apply the new Asset Tag.

If the name does not update within 5 minutes, restart the Apple TV by going to Device > Management > Management Command and selecting Restart Device.
Note: Make sure your Apple TV does not have any pending or failed commands.