Device registration status is getting changed to "Not registered"

rmakkapa
New Contributor II

Hi All,

I have noticed a strange issue after upgrading to 12.4. Post upgrade, automatically the device's registration status has been changed to "Unregistered". I tried registering the device from self-service portal and it got registered. However, compliance information is not getting updated in AAD and due to that unable to access office resources. I did force update of sending Intune integration logs from Jamf Pro --> Device's history --> "macOS Intune Integration Logs" and it's sending the update to Intune. Somehow the compliance is not getting changed.

As part of troubleshooting deleted both the entries from AAD and re-registered the device but still the compliance is not getting updated. Any help is much appreciated.

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4 REPLIES 4

Sidhartha
New Contributor

We are also facing same issue , any update on this please

rmakkapa
New Contributor II

No, still issue persists. working with Jamf support team

afisher160
New Contributor

Was there any solution to this we are now having the same problem on Jamf Pro 10.50

afisher160
New Contributor

The issue was resolved for me in Jamf Pro 11.0.1. And I was given a script to run that will re-establish the registration if it was previously registered. 

Jamf Pro - Jamf Conditional Access script for Jamf Pro 11.0.1 (service-now.com)