Enable Lost mode no location data

Mikeness
New Contributor

Hey guys, started messing with this new feature today. No coordinates are showing up in the Hardware section of the device in our JSS. Does find my device need to be enabled in iCloud to get this information to show up?

7 REPLIES 7

amit_vasani
New Contributor II

@Mikeness iCloud doesn't need to be enabled to get location data with Lost Mode. What is displayed on the bottom of the Hardware payload?

Mikeness
New Contributor

Sure, this is what I'm seeing.

2263cf85252d47348a3ee08b5c02f5a7

I tried using the update location button but when it completes it shows just like this again.

bumbletech
Contributor III

Is the device actively checking in?

Mikeness
New Contributor

Yes, the location update commands are going through as well.

Mikeness
New Contributor

For anyone who lands on this page, it turned out to be a permissions issue.

penairefb
New Contributor II

I found the location data under "security" instead of "hardware"

vppsifm
New Contributor
For anyone who lands on this page, it turned out to be a permissions issue.

What permission?