What issue are they running into that makes you believe that traffic on this inbound port is not being received? I would think that the web application server is what needs to be checked instead of macOS. Can you provide more details? There are a lot of very smart people here, so I'm sure someone knows a solution to this.
Hmm...why does this sound familiar...?
@howie_isaacks
They are accessing that Mac/applet via web browser (Safari, Chrome, Firefox) and in URL entering "IPaddress:3000".
We tried setting up PF with following intructions link.
But when we check with following command remotely:
nmap -p 3000 IPaddress
We get the port as "filtered".