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Hello,

 

I want to enable 'Lost Mode' for a lost device.

I cannot find this option in 'Management Tab' for the concerned device.

This option is also missed for other iOS devices.

 

Any idea how to troubleshoot that?

Thanks

 

First thought: Check to make sure the devices are supervised as well as managed (Inventory > General). If they're not supervised, Lost Mode (as well as many other options) won't show up under Management.

@mdp 

Thanks for the prompt response. I h've double checked, the concerned device is supervised/managed/DEP !

Hmm. My only other thought: It looks like you're on Jamf 10, based on the roundness of the Lost Mode icon you posted. Can you give the exact version you're on? (On Jamf 11 it's on the Dashboard, can't remember right now if that's true for 10 as well.) I recall about a year ago there being some talk about an issue with Lost Mode and certain versions of Jamf, particularly with shared iPads. I might update your Jamf instance at least to the end of 10, if it's not already.

Hmm. My only other thought: It looks like you're on Jamf 10, based on the roundness of the Lost Mode icon you posted. Can you give the exact version you're on? (On Jamf 11 it's on the Dashboard, can't remember right now if that's true for 10 as well.) I recall about a year ago there being some talk about an issue with Lost Mode and certain versions of Jamf, particularly with shared iPads. I might update your Jamf instance at least to the end of 10, if it's not already.


Here's what I was thinking about: https://community.jamf.com/t5/jamf-pro/enable-lost-mode-missing-in-management-tab-ios-16-2-only/td-p/280116

Looks like it was resolved in Jamf 10.43.0.

Hmm. My only other thought: It looks like you're on Jamf 10, based on the roundness of the Lost Mode icon you posted. Can you give the exact version you're on? (On Jamf 11 it's on the Dashboard, can't remember right now if that's true for 10 as well.) I recall about a year ago there being some talk about an issue with Lost Mode and certain versions of Jamf, particularly with shared iPads. I might update your Jamf instance at least to the end of 10, if it's not already.


Jamf VERSION

10.50.0-

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