enrollments not completing today

Same issues here. I just submitted a ticket. On iPads they hang at the setup assistant where it's waiting for config profiles to install. Enrolled devices don't send commands successfully 90% of the time.

one ditto from me for macOS

thanks for confirming. just had one of the problematic devices complete the enrollment now.

A bunch of my devices are failing to install profiles during enrollment and also existing machines with custom profiles.

This is the common error.

**<profile name>**    
There was a problem communicating with a push server

@jschlimmer Also seeing this as well. Sometime it takes numerous retries to get a command to send.

Also what I'm seeing today. Thought I was going crazy. Figures I have a deadline of Thursday to enroll 50 machines.

I am also running into this issue as well. Currently trying to enroll a 16"MBP and even after doing a fresh wipe, disk utility check and ensuring my apple business manager is up to date with the DEP information, it is still stuck int he remote management section.

same issue here with Mac dev enrollments as well as any push, support ticket created, they are aware but are collecting logs so contact Jamf now to add to this issue

Same here! Had some issues with a test VM this morning. Eventually went passed enrollment after a few reboots. I didn't think much of it, I leaned more towards the VM being the problem. Later in the afternoon we needed to enroll a handful of iPads - stuck on configuration for at least 20 mins.

Unlike yesterday I now can't send any mdm commands on either platform this morning. All end up failed with the same message as above even after repeated attempts. Last I heard from support is that they're looking into it. Hopefully with some haste as this is slightly holding me up.

Same. Any fix yet?

Same... any further information from support?

@syoung17 Nothing since yesterday. They were consulting with engineering and other internal folks. I suggest you put a ticket in as well so they have more incentive to get this fixed as quickly as possible.

We are affected. Ticket Submitted with Logs...

I prodded support more just a little while ago. Nothing definitive as it was stated it could be a product issue or something else altogether. Worrisome to say the least but I was assured QA is on it.

They should really update the status page as right now it's showing everything is operational and hunky dory.

Also submitted a ticket. I had two 2019 Macbook Airs I tried enrolling yesterday with the same issue - MDM profile gets added, workstation shows up in Jamf with pending commands and never finishes. I wiped and restored one machine yesterday and it still wouldn't enroll, but when I woke up both computers again today to try again, it miraculously finished. The second one still won't enroll no matter what. A bit annoyed that both Jamf and Apple's status pages are showing all services up right now.

Same here

Ticket in as well. It seems to be fairly random on how long it takes for Macs to eventually get a successful connection to the push server to complete mdm commands. Usually somewhere between 10 minutes and an hour, tho I've seen longer.

It's happening across different network types, different device types, different operating systems.

I am also seeing this...

"There was a problem communicating with a push server"

Thanks

Us as well

I checked the Jamf Server status and looks like there is a Critical Maintenance window today.

https://statusgator.com/services/jamf

@lgduarte did it ever end though? it started at 2AM EST and was scheduled for 6 hours. doesn't look like they ever updated the page to "complete" however

@hdsreid The detail box still show "In Progress" so I'm guessing still being in progress or they haven't updated it.

I'm still having the "There was a problem communicating with a push server" error messages

I'm also having a problem enrolling devices and downloading from Self Service. Not sure if it's a JAMF issue or APNS is down.

We are also seeing this issue today