anyone else experiencing issues enrolling Macs into JamfCloud?
so far it has occurred when using DEP, the profiles command, and manual enrollment through our URL.
The MDM profile will load and that's it. One Mac was previously enrolled into Jamf but hasn't been an issue before as we clear out enrollment records upon re-enrollment.
@dptech While I'm not in the same kind of bind you're in I did struggle this week to keep a college intern busy because of this. Mindless busy work like cleaning keyboards is fun especially when you're the person that needs to come up with it!
@JoshRouthier Yep I just received a response from support saying they have updated the page. I had mentioned to him that this should be shown as an issue on that page especially with the growing number of affected customers.
Please can you post which region you are on if you are continuing to experience problems with APNs? The Jamf Status Page shows a known issue with APNs on region us-east-1 but if anyone is in another region and experiencing APNs reliability issues, it would be useful for others to know.
@grahamrpugh We are us-east-1, known issue, I've been unable to deploy new devices since the 27th of June. I finally heard back from JAMF tech support yesterday but they mistakenly replied to someone else's ticket and didn't acknowledge this issue at all.
When we go to enroll a new device, we get to the remote management, the laptop just sits there saying it's connecting to the server over and over.
the log files show:
2020-07-03 14:29:57,509 [ERROR] [ina-exec-49] [lientCommunicationServlet] - Comm Device null. remoteip:[xx.xx.xx.xx],device:[MAC=7C:D1:C3:E7:FF:95,82:0D:41:E6:7B:80,7C:D1:C3:E7:FF:96,UUID=DB9B7EC1-8D03-5F12-BA2B-497956A18A81,NoSerial]
2020-07-03 14:30:01,170 [INFO ] [duledPool-0] [VppLicenseMonitor ] - Running license monitor
2020-07-03 14:30:29,673 [INFO ] [duledPool-0] [VppLicenseMonitor ] - License monitor completed after 28.5 seconds
2020-07-03 14:30:53,342 [ERROR] [ina-exec-34] [dmControllerProcessorImpl] - Exception parsing MDM request
com.jamfsoftware.jss.exceptions.operations.MDMActionCreationException: com.jamfsoftware.jss.mdm.actions.exceptions.DeviceNotFoundException: Unable to find device with management ID: e7b45d5f-285e-4ea1-9c57-71dc0608895b