Error Installing MDM Profile?

musat
Contributor III
jamf manage
Getting management framework from the JSS...
Enforcing management framework...
Checking availability of https://jss-01.ccsd93.com:8443/...
The JSS is available.
Enforcing login/logout hooks...
Error installing the computer level mdm profile: profiles install for file:'/Library/Application Support/JAMF/tmp/mdm.mobileconfig' and user:'root' returned 1 (The operation couldn’t be completed. (InternalError error 1.))
Problem installing MDM profile.
Problem detecting MDM profile after installation.

We are getting this error when trying to enroll one Mac here. I have seen discussion threads that indicate that it might be one of the certificates, but I have verified that the Tomcat and APN certificates are still valid.

Any idea what else might cause this error?

5 REPLIES 5

mottertektura
Contributor

@musat Same here. Were you able to determine the cause of this error or find a resolution?

Asnyder
Contributor III

I'm just now starting to get this error as well

brobbins
New Contributor II

Yes, We are witnessing the same thing on one of our Macs too. We re-imaged it the same way we have all of our others, no difference.

Has anyone heard anything regarding this?

jmariani
Contributor

I have seen this a few times during some of our DEP enrollments. Any ideas on the cause?

gokoudes
New Contributor III
New Contributor III

Check this thread for a working solution - removing erroneous mobile devices has resolved this issue for me every time so far --

Cheers!