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Question

Error Installing MDM Profile?

  • November 2, 2016
  • 5 replies
  • 19 views
M
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jamf manage
Getting management framework from the JSS...
Enforcing management framework...
Checking availability of https://jss-01.ccsd93.com:8443/...
The JSS is available.
Enforcing login/logout hooks...
Error installing the computer level mdm profile: profiles install for file:'/Library/Application Support/JAMF/tmp/mdm.mobileconfig' and user:'root' returned 1 (The operation couldn’t be completed. (InternalError error 1.))
Problem installing MDM profile.
Problem detecting MDM profile after installation.

We are getting this error when trying to enroll one Mac here. I have seen discussion threads that indicate that it might be one of the certificates, but I have verified that the Tomcat and APN certificates are still valid.

Any idea what else might cause this error?

      5 replies

      M
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      @musat Same here. Were you able to determine the cause of this error or find a resolution?

      A
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      • Asnyder
      • Valued Contributor
      • June 15, 2017

      I'm just now starting to get this error as well

      B
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      • brobbins
      • New Contributor
      • October 11, 2017

      Yes, We are witnessing the same thing on one of our Macs too. We re-imaged it the same way we have all of our others, no difference.

      Has anyone heard anything regarding this?

        J
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        • jmariani
        • Contributor
        • October 11, 2017

        I have seen this a few times during some of our DEP enrollments. Any ideas on the cause?

        G
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        • gokoudes
        • Contributor
        • January 22, 2018

        Check this thread for a working solution - removing erroneous mobile devices has resolved this issue for me every time so far --

        Cheers!

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